Amazon Hub Pickup and Return (PARP) is growing and we are working to create a world-class delivery and return experience for customers through out-of-home options - lockers and in-store return points. If you are passionate about returns and reverse logistic operations and look around corners for ways to serve customers, we want your help.

The Senior Product Manager - PARP Return Program will own the worldwide strategy for Amazon Hub Pick-up and Return Point Customer Returns service as we scale with label-free, box-free services across our network. This role will drive innovation and execute on strategies to improve the customer return experience by strengthening new partnerships, identifying and removing pain points. It will involve working with multiple teams across Reverse Logistics Service, AMZL, Last Mile, technology, and product management to deep dive and define the best solutions for seamless return experiences. This position involves strong stakeholder collaboration with both internal and external partners (services providers, technology and product management teams, and local business development teams).

The optimal fit for this role will be a candidate ready to dive into complex issues, influence cross-functional teams to bring continuous improvements, and drive impactful change at a global scale. The individual must be both analytical and creative, seeking out ways to improve the service, products, processes, and tools, and executing on those ideas. Strong interpersonal skills and exceptional written communication are critical as the position will have frequent interaction with leadership at Amazon and partner companies. This will be a high-visibility role, meaning that the optimal candidate will be comfortable supporting critical business decisions in a fast-paced and often very ambiguous environment.

Key job responsibilities
- Own and drive the worldwide product strategy for PARP Return program, including label-free and box-free return services
- Align with internal and external stakeholders across multiple geographies to ensure consistent execution and scalability
- Create high-quality written documents (PRFAQs, 6-pagers, business cases) to communicate strategy and secure leadership buy-in
- Identify and execute on opportunities for improving customer experience, and reducing customer friction through data analysis
- Support strategic projects, including new product and feature launches, process improvements, and geographic expansion
- Partner with global functions to innovate on behalf of the business and develop best practices
- Lead strategic engagement with internal teams (Business, Operations, Technology, Finance) and external partners (service providers and partners)
- Contribute to regular reporting on business performance (WBR/MBR/QBR)
- Manage trade-offs between technical cost and business value, and optimize product roadmaps
- Monitor performance of services providers and partners and escalate issues as needed
- Drive continuous improvement projects across the returns network