In a nutshell

Want to shape the future of how millions of customers receive their groceries?
Want to solve complex problems at massive scale, where every decision impacts 10,000s of customer orders and 1,000s of colleagues every day?
Want to work on both colleague-facing experiences and the technical backbone that makes them possible – exploring future opportunities whilst delivering immediate value to customers, colleagues, and the business?

In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidisciplinary individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business.

As Senior Product Manager for Delivery & Collection, you’ll own the final step of the fulfilment journey - getting orders to customers. This is a high-impact area with huge scale and exciting opportunities for growth. 

You’ll work across front-end experiences (like our driver app) and back-end services, driving outcomes that make delivery and collection seamless, reliable, and delightful for both the colleagues performing the roles AND the customers whose orders flow through the journey. 

We have a clear starting plan, but the door is wide open for true product exploration and growth. This is your chance to shape the future of fulfilment and make a tangible difference to millions of customers.

This is a fantastic opportunity to work directly supporting Sainsburys customers and colleagues, whilst being pivotal in our future development across our Food Digital space. 

What I need to do

Own the roadmap – Maintain a clear 90-day product roadmap, a full-year “big rock” view, and a prioritised, estimated backlog. Communicate progress regularly and proactively manage risks to keep delivery on track. Validate and iterate – Coordinate post-launch evaluations to ensure products deliver value for customers and colleagues, using agreed metrics and post-investment reviews where needed. Drive value and efficiency – Track effort and value delivery, identify opportunities for cost reduction, and use these insights to inform prioritisation and future product decisions. Collaborate to deliver – Work closely with other product teams and third parties to launch new features and enhancements that improve delivery and collection experiences. Champion customer and colleague needs – Use insights from multiple data sources to drive value-led prioritisation and ensure decisions put people at the heart of the product. Stay ahead of the curve – Monitor industry trends and engage internal and external teams to build shared insight and inform strategic direction.

How I will succeed

Be insight-driven – Apply data, research, and customer/colleague insight to ensure your team focuses on the biggest opportunities, aligned to agreed product metrics (OKRs). Act fast on issues – Prioritise, coordinate, and communicate the resolution of live product issues to minimise impact and maintain trust. Build strong partnerships – Develop highly collaborative relationships with engineering and other teams, working together to solve complex problems for customers, colleague and business. Engage and influence – Consistently motivate and align people with diverse perspectives around your product roadmap, face into tough conversations, and create space for healthy challenge. Drive advocacy – Create a positive impact with internal and external audiences, securing senior stakeholder support and championing your product vision. Think creatively – Bring energy and creativity to problem-solving and show enthusiasm for delivering change through people and technology.

What I need to know 

Knowledge and understanding of a grocery retail business, the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Experience with Delivery and/or Collection products is a bonus.

What I need to show

You are bold, curious, resilient and empathetic and able to connect with stakeholders and the team in an authentic way. What’s more, you’ll be comfortable with making decisions, challenging assumptions and taking risks. You thrive on translating business goals, technology strategies and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility You really get the customer and can translate requirements into clear user stories and sprint goals for the engineering teams You’re technically curious, having worked directly with engineers, architects and third parties building real software. You ask the right questions so that you can help others understand your product You’re courageous and understand that failing and learning isn’t really failing at all. You’ll encourage the team to experiment and try new and exciting solutions A people person. You’ll build great relationships. We need people who want to help us build a brilliant team culture and make Sainsbury’s a great place to work.

Resources available to me

Line manager, peers and wider team Product competency framework and community of practice Learning and development opportunities

What decisions I can make

All decisions related to delivering the roadmap for the products Prioritisation and value return across the product 

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