Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 As a Product Delivery Manager in the Customer Profile Utility product team, you'll shape the technology solutions that drive strategic initiatives across the firm. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, and translate that insight into high-quality solutions. In addition to working with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities.

This role requires deep technological skills – including expertise in everything from data management to functional design – it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your colleagues while promoting the values, culture, and brand of JPMorgan Chase & Co.

You are expected to have the ability to partner with stakeholders throughout the firm to understand their needs and design and develop robust solutions that meet and/or exceed customer expectations.  
 

Job responsibilitiesFacilitate use case & requirements definition, design, testing, and implementation of new data assets and technology-driven capabilities that address specific business needsActively participate in domain-driven-design sessions along with technical teams and architectureDevelop strategic roadmaps for the customer domain that describe a sequence of projects to improve management, utility and availability of customer data for the businessAuthor epics and stories, work with aligned feature teams to refine requirements, design solutions, develop success criteria, and drive change required to deliver on business goalsIdentify areas for efficiency across data domains, such as the elimination of duplicate data or platformsProfile, wrangle, and prepare data from diverse sources to support backlog refinementCreate conceptual & logical models to describe a particular domainEnable the management of data as a corporate asset: define data (metadata), identify systems of record and authoritative data sources, create data quality rules, and shape solutions that embody firm-wide principles, standards, and controlsRequired qualifications, capabilities, and skillsAn educational background in Computer Science, MIS, Software Engineering, or a related discipline.  In addition, the candidate must have a minimum of a Bachelor’s degree with 10+ years of experience or a Master’s degree with 6+ years of experience. 10+ years of experience as a lead product analyst or business analyst on customer data infrastructure related initiativesDemonstrated expertise driving Agile and scrum technology deliveryAbility to proactively partner with business stakeholders and development teams, translating strategic goals into technology solutionsMust possess the ability to research and resolve issues independently while working across teams to acquire needed informationSelf-motivated team player with advanced analytical thinking and problem solving skillsAdvanced knowledge of CCB business processes and customer data infrastructureExperience in project management: including scheduling, budgeting and resource planningThe candidate must exhibit a thorough understanding of data structures, data manipulation, metadata, data security, and data quality managementPossess excellent oral and written communication skillsPreferred qualifications, capabilities, and skillsExtensive knowledge and experience with customer data infrastructure and its use across JPMorgan ChaseExperience working with non-CCB business and their processes.