Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems using Artificial Intelligence (AI)? If so, then we’re looking for you!

We are seeking a Sr. Product Manager - Technical to join the Customer Service Worldwide Defect Elimination (WWDE) team. We are a cross-functional product, program, science, and engineering team responsible for driving improvements to Amazon’s world-class customer experience by identifying and resolving customer-facing defects in real-time through the use of AI and ML-powered solutions.


Key job responsibilities
- Drive the vision and strategy for deploying AI and Large Language Models (LLMs) to automatically detect and resolve customer defects across the Amazon shopping journey
- Lead requirements gathering and feature prioritization to deliver measurable product and business outcomes
- Partner with program managers, business leaders, software engineers, and data and research science teams to identify opportunities and develop strategies
- Launch new products and features that drive large-scale customer impact
- Operate independently in a complex, fast-paced, and ambiguous environment, managing multiple priorities simultaneously
- Communicate clearly and compellingly across all levels of the organization, including senior leadership
- Bring a collaborative, positive, and solutions-oriented approach to cross-functional work
- Move quickly, iterate rapidly, and adapt to evolving business needs

A day in the life
On a daily basis, in addition to working with teams in WWDE, you'll have a chance to work across the many teams, functions, and business verticals that contribute to Amazon’s growth. You will work closely with senior leaders across Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including product strategy and delivery (PRFAQs, BRDs), stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting.