About the Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain. Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are. About the Location Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive. About the Job SUMMARY This role is responsible for leading the strategy, vision and roadmap for a product or set of products that will serve our pet parents in their Omni journeys with us. The Sr. Product Manager is responsible for articulating and setting the direction for a seamless experience that keeps our customers connected and informed. The role will partner with stakeholders across the organization to understand their needs and be most closely partnered with the technical teams to bring respective products to life through development cycles. Success in this position is a result of being able to make data-driven, value-based priority decisions, communicating at the highest level across the organization, understanding and translating customer needs into a roadmap and requirements that engineering can execute on, and being able to partner relentlessly with many cross-functional areas throughout the company. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:    Product Visionary: Define the vision for your respective product driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals. Product Roadmap: Develop, prioritize, communicate, and provide leadership with a product roadmap that creates best-in-class customer experiences based on your understanding of the customer across channels. Define all KPIs for success of the products on the roadmap; continuously monitor those KPIs post-implementation to validate hypotheses and understand future enhancement opportunities. Articulate clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals. Optimize the product and feature roadmap assessing priorities and trade-offs. Customer Advocate: Work closely with UX and the A/B testing team to define tests for upcoming initiatives and areas of opportunity for optimization. Understand customer pain points and work closely with UX and development partners to define solutions. Communication: Manage relationships with stakeholders: intake their requests, gather requirements, discuss prioritization, and be transparent about timing and delivery. Communicate product updates to all stakeholders over the course of multiple meetings and various communication methods (email, SharePoint, Confluence, JIRA, etc.). Collaborate with business stakeholders to maintain a backlog of feature requests and a product roadmap. Ensure coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work. Continual Improvement: Understand technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency. Fully understand and remain up-to-date on the competitive landscape. Discover testing opportunities with new or existing features. Oversee Product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements. Mentorship: Mentors other Product Managers and Product Owners in product discipline, KPIs, value measurement, etc. Leads Product Management ‘center of excellence’ groups.   REQUIREMENTS & EXPERIENCE  Minimum 7 years of experience in a Product Owner or Product Manager discipline, or equivalent Excellent communication skills (verbal and written). Passion for mentoring more junior product professionals Knowledge of agile methodologies. Demonstrated ability to assess business value, time-to-market, and trade-offs using data. Experience with lean requirements gathering, story mapping, and running requirements workshops with strategic stakeholders. Exceptional analytical abilities, rigorous attention to detail and bias for customer-centric planning.  Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.  Ability to influence and align stakeholders.  Bias for action and willingness to roll up one’s sleeves to get the job done.  Collaborative spirit, and relationship-builder both internally and externally.  Proven ability to work on cross functional teams in a matrix organization. Experience using JIRA, Confluence and SharePoint. EDUCATION and/or EXPERIENCE Bachelor’s degree in Business, Engineering, Digital, Analytics, Marketing or similar. Or equivalent work experience. 7+ years working in a Product Owner or Product Manager discipline, or equivalent 4+ years working in an agile environment About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.