Job Description

What will you do?

Work closely with the Advice Centre Branch Technology project team and functional partners to implement and deliver the product roadmap and enhancementsLead the Planning and Prioritization of annual enhancement plan, including creating initiatives business case and monitoring benefits realization post implementation, managing monthly and quarterly forecast updates (MIS/Planview) with Finance and Technology partners and prioritization of initiatives and backlog in collaborate with LOB product owners and Advice Centre leads.Analyze and monitors channel performance to identify trends and develop actionable recommendations for optimizing strategies, product roadmap enhancements and customer experiences aligned to the Intradiem & Desktop strategy and broader Distribution Strategy imperatives.Lead the requirements and implementation for new capabilities, performance dashboards and reports and collaborate with partners to develop.Work with internal groups and external providers to lower error rates, improve service levels and increase reliability to continually improve Client Satisfaction and retention levelsSupport the develop of the Intradiem & Desktop strategy and product roadmap to achieve the desired client value proposition and business KPIs.Lead the development of Product Monthly Business Review and Quarterly Business Reviews materials and provide insights and recommendation to support business objectives.Ensure risk assessments are documented, adequate control measures and risk mitigants are implemented and maintained, and monitor the product risk rating using RTAs, PARAs, etc.Establish and maintain relationships with vendors and service providers. Manage vendor contacts renewals, MSA updates and negotiating software and licenses.Support client escalations as required.

What do you need to succeed?

5-7 years of relevant or similar experienceProven experience in Product ManagementStrong Project Management skillsStrong business acumen, analytical and problem-solving skillsStrong technical ability with PowerPoint, Excel and WordStrong written and oral communication skills, Interpersonal skills and ability to develop strong relationships at every level of the organizationComfortable working in ambiguous situations and across different lines of business and cross-functionallyUndergraduate Degree

Nice to Have

Call center experience – specifically in WFM or leadership rolesRBC Digital Product Management, Interactive Voice Assistant (IVR) Voice Platform or related systems preferredExperience in Relationship Management or Vendor ManagementBilingual in French, Cantonese or Mandarin

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work.

#LI-POST

Job Skills

Agile Product Development, Agile Product Development, Budgeting, Business Analysis, Communication, Contact Center Management, Contact Center Strategy, Contact Centre Technology, Customer Service, Customer Success, Decision Making, Digital Product Management, Ensure Compliance, Group Problem Solving, Leadership, Long Term Planning, Managing Ambiguity, Metrics Driven, Product Requirements, Relationship Management, Requirements Definition, Requirements Management, Results Delivery, Strategic Thinking, Teamwork {+ 1 more}

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-07

Application Deadline:

2025-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.