The Device, Digital, and Alexa Support (D2AS) team within the Amazon Customer Service (CS) org is seeking a Sr. Product Manager to collaborate across various teams, including engineering, product development, operations, UX, and Amazon Digital and Device teams. You will be part of a Global Product Management team focused on enhancing the customer service experience.

Key job responsibilities
You will lead the strategy and vision for the product you’re looking after – you should be a dreamer, capable of seeing into the future and coming up with industry-changing solutions, with the ability to break that dream into realistic chunks and build your annual roadmaps. Your affinity with your customer shines through. You understand how you can improve their experience now, and anticipate where they will need help in the future. Defining your strategy will involve being responsible for measuring the success of your product, balancing data analysis with intuition and anecdote. You will demonstrate a spirit of continuous improvement, as you take what you learn to innovate as the product evolves. Earning trust across multiple levels of the business is a fundamental skill. You will work with the teams who rely on your product for their success, as well as teams who you rely on to drive your own success. You must ensure they have the correct understanding, you bring them into the vision, and that they’re empowered to work autonomously on their responsibilities because they know how to prioritize your requirements.

A day in the life
We thrive on solving challenging problems to innovate for customers. We push the boundaries of technology, and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product to foster an innovative environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Amazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital, and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.