The Central Learning Solutions (CLS) team represents Amazon's strategic approach to unifying and elevating Operations Learning through scalable, high-impact training solutions. Rooted in North America Operations, CLS aims to solve endemic challenges, reduce redundancy, and accelerate business performance—ultimately enabling every learner to thrive in pursuit of becoming Earth's Best Employer.

We are seeking a strategic Product Manager to lead the development and optimization of tier I role management processes and tools. This role will be responsible for driving the product strategy, roadmap, and execution for role management solutions that ensure operational excellence across Operations.

Key job responsibilities
Product Strategy & Vision
*Define and execute the product strategy
*Develop comprehensive roadmaps aligned with business objectives and operational needs
*Drive cross-functional collaboration for innovative role management solutions

Role Management
*Eligibility & Permissions Management: Lead the design of systems that define training requirements, associate eligibility criteria, and manage permissions and access to tools based on training completion
*Coverage & Utilization Optimization: Develop forecasting capabilities to predict training coverage requirements and meet current and future operational needs
*Cross-training Solutions: Create intelligent recommendation systems to identify associates for closing role coverage gaps and maximizing utilization

Training & Labor Integration
*Training Planning: Build integrated processes into labor plans and scheduling systems
*Labor Allocation: Develop solutions for optimal labor assignment ensuring training completion and achieving role utilization targets
*Performance: Create dashboards and metrics to minimize training refreshers and role expiration

Stakeholder Management
*Partner with operations teams, L&D, PXT, and technology teams
*Gather requirements from field operations and translate them into product specifications
*Lead prioritization efforts, balancing quick deployment and high priority needs
*Present product updates and roadmaps to senior leadership

Data-Driven Decisions
*Analyze role utilization data, training completion rates, and operational metrics to drive product improvements and feature prioritization
*Establish KPIs and success metrics