Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Machine Learning and AI, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discoveryConsiders and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product development Supports the product strategy, roadmap, prioritization, and backlog for machine learning application for customer service (EVEE Agent Assist)Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization Coordinates activities of agile product team that includes research, design, data scientists, machine learning engineers, and data analytics membersHelps to maximize product value delivered through backlog creation, management, and prioritization of epics and user storiesRefines strategies and solutions to enhance self-service utilization and reduce customer contact volumeCollaborates with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to ensure readiness to deliver on product roadmap
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyAbility to effectively leverage the power of analytics and customer insights for robust outputs Ability to grasp and help manage complex relationships with internal technology partnersStrong communicator with ability to fluidly interact with leaders, stakeholders, employees and third party vendorsExperience working in or with customer service operations
Preferred qualifications, capabilities, and skills
Experience working in or with customer service operations Experience in Technical Product Management, ideally with AI / ML related products