Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Credit Card Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
 

Job responsibilities

Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs.Co-develop and execute the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands.Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers. Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements.  Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.

Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.

 

Required qualifications, capabilities, and skills

Bachelor’s degree in Computer Science, or a equivalent engineering field. 7+ years of product management experiencePassion for understanding customer needs and delivering exceptional user experiences.Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Ability to influence and partner / collaborate to drive cross-functional teams without authority.Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state  customer experiences to stakeholders and technology teams through wireframes and mockups.  Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)Strong understanding of APIs, Business process automation,  payment processing, and card issuance technologies. Proven work experience on Digital web/mobile, API based applications on public cloud, Data analytics

Preferred qualifications, capabilities, and skills

 Proven ability to lead cross-functional teams and drive multiple projects simultaneously.Exposure in developing go-to-market strategies, including positioning,  release planning and promotional plans, in collaboration with the marketing teamPreferably in Banking, Financial Services, Fintech or payment processors .Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plusMBA or advanced MS degree is a plus