Join our Chase Rewards team and help shape the future of customer loyalty. As a Senior Product Associate, you will drive innovative solutions that make our rewards products smarter and more personalized for millions of customers.

Job Summary

As a Senior Product Associate in the Chase Rewards team, you will leverage customer insights and data intelligence to deliver innovative rewards features and drive business value. You will lead cross-functional teams to implement strategic initiatives, analyze risks and benefits, and ensure successful project delivery.

Job responsibilities

Grow into a subject matter expert on Rewards and Loyalty user experience and your assigned rewards product area. Partner with tech teams within sprint cycles to ensure all epics and stories are clearly defined and delivered on time. Drive completion of business epics and removal of blockers. Deliver end-to-end project management, including development of project plans, metrics, risk/issues, decision logs, and other artifacts. Provide support on weekly reporting and program updates across forums. Analyze business and operational processes, oversee technology build, manage user testing, and coordinate solution implementation. Lead stakeholders and cross-functional teams to achieve optimal business value. Develop and manage integrated plans, providing regular progress communications to stakeholders. Communicate product needs, progress, and challenges to executive leadership.

Required qualifications, capabilities, and skills

3+ years of product, program management, or relevant experience with a record of individual technical achievement. Proven track record of delivery in fast-paced environments. Ability to make recommendations and progress amid ambiguous priorities, and communicate ideas at all levels. Flexibility to influence and partner across a highly matrixed organization. Excellent written and verbal communication skills. Commitment and self-motivation suitable to a start-up team.

Preferred qualifications, capabilities, and skills

Experience with agile product development techniques and continuous integration practices. Experience with Microsoft suite (PowerPoint, Excel, SharePoint), JIRA, and Confluence tools.