**Description** **Introduction** Do you have the career opportunities as a(an) Senior Product Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits** HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Product Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! **Job Summary** The Senior Product Analyst executes the development, implementation, and management of solutions and services in support of the clinical research activities of HCA Healthcare Research Institute. The Senior Product Analyst serves as the subject matter expert for HCA Research Institute clinical and administrative systems and enables these solutions through requirements analysis, configuration, and deployments. The Senior Product Analyst will support quality compliance throughout each software implementation effort by adhering to clinical research regulations and system validation standards, including the authoring of validation artifacts and/or execution of formal testing. The Senior Product Analyst will also establish application support processes, provide end user support, and maintain supporting documentation for HCA Research Institute systems. **Major Responsibilities:** + **Product Analysis and Implementations** + Requirements - Elicits business requirements through meetings and interviews. Translates business needs into system requirements using knowledge of software functionality and capabilities. + Workflow Analysis and Solutioning - Analyzes business processes to understand and document workflows. Generates creative solutions to improve or facilitate processes. + Configuration and Customization - Works closely with software vendor (internal or external) to meet customer needs, configure and test the application, and prepare environments for go-live. + Implementations - Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system. + **Product Maintenance and Enhancements** + Change Coordination - Documents system maintenance and changes, prepares release notes, and communicates downtime. + Enhancement Backlog - Handles intake of enhancement requests, assesses for feasibility, prioritizes based on value and effort, and tracks to delivery. + Quality Assurance - Performs and documents testing of system changes in pre-production environments and performs smoke testing in production (when applicable). + Continuous Improvement - Independently researches ideas that improve technology and/or processes, proposes changes, and measures impact. + Vendor Relationship - Serves as a primary point of contact with software vendor (internal or external), actively participates in regular meetings, stays informed of product roadmap, and coordinates maintenance and releases. + **Product Support and Documentation** + Subject Matter Expert (SME) - Serves as the SME for system functionality, processes, infrastructure, data, troubleshooting, etc. + Documentation - Maintains a robust library of system support documentation (e.g. flow diagrams, user guides, support matrices, knowledge base articles, and recordings) in centralized locations. + Incidents and Requests - Manages incidents as Tier 2 support, escalates to vendor as appropriate, and coordinates resolution across all parties. Completes configuration and access requests in a timely manner. + Customer Service - Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders. + Downtime - Supports business preparation for downtime and assists with downtime procedures when initiated. Prepares disaster recovery plans. + Information Security - Maintains Information Systems Account Management (ISAM) document and processes. Supports other security reviews/requests and maintains appropriate documentation. + **System Validation and Clinical Research** + System Validation - Understands system validation standards (e.g. FDA CSV Guidance, Annex 11, GAMP-5, ICH, ISO/IEC, PIC/S) and adheres to standard operating procedures to achieve and maintain validated state of applicable systems. Authors validation artifacts (e.g. Design Specifications, Functional Specifications, User Requirement Specifications, Validation Plan, Traceability Matrix, Test Scripts), executes testing (e.g. Installation Qualification, Operational Qualification, Performance Qualification), and coordinates validation approvals (e.g. signatures, Validation Report, Certificate). + Research Regulations - Understands clinical research regulations and supports both the systems and business processes to maintain compliance with privacy practices (e.g. HIPAA), quality standards (e.g. GCP), and regulations for electronic records (e.g. 21 CFR Part 11). + Quality Management - Facilitates activities between IT and quality teams. Maintains patience and strict adherence to standard operating procedures, generating appropriate documentation to achieve compliance. Proposes improvements to the organization's risk-based approach to system validation standards and research regulations. + **Data Management and Integrations** + Data Capture and Flow - Understands how data enters the system, where it flows, and what it means. + Data Analysis and Reporting - Produces adhoc reports using data queries (e.g. SQL) and creative data manipulation (e.g. Excel) to identify trends and insights. Assists the business in efforts to define and build reports. + Integrations - Supports data exchange between systems and understands the mechanisms facilitating the integration. + **Teamwork and Communication** + Presentations and Workshops - Performs demos, leads workshops, and delivers presentations for the business and other various audiences. + Written Communication - Prepares formal email communications and other documents to be distributed to wide audiences (e.g. downtime messages, go-live announcements, release notes). + Collaboration - Builds relationships, communicates, and collaborates with stakeholders of all levels, personalities, and technical expertise (e.g. business leaders, end users, vendors, project teams, etc.). + Accountability - Motivated to work independently. Holds self and others accountable as an effective way to build trust and drive progress. **Education & Experience:** + High School Graduate/Equivalent Required + Bachelor's degree Preferred + 5+ years of relevant experience Required + 3+ years of experience in one or more of the following: clinical research operations, HCA IT&S, clinical research systems, or computerized system validation Preferred + Knowledge of HCA Information Technology Group processes & tools Preferred + Knowledge of regulatory policies, quality standards, and software validation guidelines (e.g. HIPAA, GCP, 21 CFR Part 11, FDA CSV Guidance, Annex 11, GAMP-5, ICH, ISO/IEC, PIC/S) Preferred **Licenses, Certifications, & Training:** + Agile/scrum or project management certification Preferred **Additional Information** + Candidate must live in or be willing to relocate to the Greater Nashville, TN Area + Corporate Office Location: Brentwood, TN + Occasional Travel: The job may require travel from time-to-time, but not on a regular basis. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.