Escazú, CRI
18 hours ago
Senior Process Excellence Specialist
If you are a Senior Process Specialist professional looking for an opportunity to grow your career, this role offers the chance to shape, optimize, and strengthen global HR processes across Emerson. You will collaborate closely with HR Centers of Excellence, Global Process Owners, and regional partners to document, improve, and govern end to end processes that support standardization, efficiency, and operational success worldwide. **In This Role, Your Responsibilities Will Be:** • Build strong, collaborative relationships with Global Process Owners and Local Process Leads to support alignment and process adoption. • Maintain, optimize, and document end‑to‑end process maps in partnership with HR COEs and process owners, ensuring accuracy, clarity, and consistency. • Ensure future‑state documentation remains current by incorporating updates, local validation, and feedback from key stakeholders. • Apply strong documentation standards, version control, and repository compliance using approved tools. • Provide clear and up‑to‑date process visuals and materials that support change management and training initiatives. • Develop or validate training resources, including SOPs, system steps, workflows, and process maps. • Identify skill gaps and training needs among HR operations teams and regional process owners. • Support and monitor implementation of approved process changes, ensuring timely and accurate adoption. • Conduct follow‑ups after workshops, providing needed documentation and guidance to support the implementation phase. • Review open issues and present well‑considered recommendations or alternative solutions. • Define global KPIs and SLAs and monitor performance across regions to identify trends, deviations, and improvement opportunities. • Capture local requirements and constraints to inform process enhancements and standardization efforts. • Support creation and management of ServiceNow intake forms to help process owners make informed decisions. • Communicate process updates, enhancements, and business impacts clearly to a variety of audiences. • Identify opportunities for efficiency, scalability, and quality improvement across processes. • Analyze workflows to detect gaps, bottlenecks, and opportunities to standardize process steps. • Evaluate proposed solutions and identify items that require escalation or additional follow‑up. • Ensure global process standards are aligned with local business needs, considering risks, impacts, and trade‑offs. **Who You Are:** You communicate complex information in a way that is clear, accessible, and easy for diverse audiences to act on. You build strong partnerships by listening actively, seeking alignment, and creating an environment of trust and collaboration. You manage your work independently, organize multiple priorities effectively, and take initiative to move work forward. You approach challenges with curiosity and analytical thinking, continuously seeking ways to improve processes, remove inefficiencies, and elevate the quality of outcomes. You remain steady and solutions‑oriented in fast‑paced or ambiguous environments, demonstrating resilience and a commitment to achieving high‑quality results. **For This Role, You Will Need:** • Experience documenting, optimizing, or supporting end‑to‑end processes in a complex or multi‑regional environment. • Ability to communicate complex workflows clearly and collaborate effectively with cross‑functional stakeholders. • Strong attention to detail, including document accuracy, version control, and adherence to standards. • Ability to work independently, prioritize effectively, and manage multiple deliverables. • Strong organizational skills and a commitment to timely follow‑through. • Ability to analyze processes, identify improvement opportunities, and make well‑reasoned recommendations. • Comfort working in dynamic environments that require resilience, adaptability, and continuous learning. **Preferred Qualifications That Set You Apart:** • Academic background in engineering, business, process management, or a related field. • Experience in HR process design or HR operations (helpful but not required). • Certification in Lean, Six Sigma, or Business Process Management. • Familiarity with process documentation tools such as Visio or Lucidchart. • Experience working with ServiceNow or similar workflow tools. **Our Culture and Commitment To You:** “At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.” **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 26003283 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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