Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary: Drives operational efficiency and financial sustainability at MGB by analyzing complex, cross-system workflows, leveraging operational and financial data, and identifying inefficiencies to implement strategic improvements across clinical and administrative operations. The ideal candidate brings expertise in Lean methodologies, healthcare operations, engineering principles, and data-driven decision-making to support continuous improvement. Key competencies include workflow optimization, process measurement, data mining, defect mitigation, standardization, innovation, and change leadership—critical for solving complex clinical and operational challenges with unknown solutions

Key functions:
1. Partner with MGB system-wide senior leadership to lead complex, high-priority initiatives, applying top-tier process engineering, improvement, change management, and project management skills. Leverage strong facilitation and interpersonal abilities to drive implementation, ensuring targeted savings and efficiencies across multiple projects simultaneously.

2. Uses critical thinking skills and high emotional IQ to independently manage high-priority, complex, system-wide initiatives that support MGB strategic priorities on a system-level.

3. Translates leadership vision into actionable initiatives with clear scope, goals, and objectives, involving all relevant stakeholders to set achievable timelines with appropriate interim milestones to mark progress

4. Mines and analyzes complex clinical, operational, patient experience and financial healthcare data sets to evaluate system-wide clinical operations performance and identify improvement opportunities. Synthesizes and benchmarks clinical, operational and patient experience data for trends, gaps, defects, and opportunities.

5. Develops the analytic and measurement strategy for all projects including development of key metrics and the structure of baseline data collection. Displays data in a senior level manner designed to allow for leadership’s enhanced knowledge, decision-making, and communication.

6. Works collaboratively with operational and clinical leadership (from executive-level to team leader) to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of achieving buy-in and advancing and achieving the stated milestones and objectives.

7. Develops strong, positive relationships with all levels of staff across MGB; collaborates with these colleagues to leverage their expertise and experiences to identify best practices and advance the work.

8. Utilizes Lean, Six Sigma, process modeling/simulation, and other process improvement methodologies to enhance clinical workflows and other operational efficiencies. Applies best-in-class change management approaches to engage stakeholders and drive process adoption.

 

Qualifications

Education
Bachelor's Degree Related Field of Study required and Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience

Experience in project management/data analysis preferably in the complex systems. 5-7 years required. Minimum of 3 projects with favorable impact.

Knowledge, Skills and Abilities

1. Excellent leadership skills with a strong ability to influence in a matrix organization; able to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplines

2. Outstanding judgement and discretion in interacting with operational and clinical leaders on cultural, political, and confidential issues

3. Takes ownership and accountability for timeliness, accuracy, and relationship management

4. Maintains confidence in the face of ambiguity, is able to adjust approach, work effort, and timing within a changing, complex environment

5. Builds reports using tableau, power automate, etc.

 

Additional Job Details (if applicable)

Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$78,000.00 - $113,453.60/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.