We’re looking for **_Senior Platform Reliability Engineer_** who is passionate about design and building solutions that makes life easier, better and faster for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customers' experience; to experiment with new technologies and guide others. Our team provides consulting and education on observability reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization! **Position Responsibilities:** + Collaborating with other teams to provide application monitoring strategy. + Building and setting up monitoring (Synthetics, APM, Infrastructure) within our Monitoring Platform. + Design and Building new application monitors, dashboards, and creative solutions. + Creating automation solutions using scripting languages using APIs. + Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis. + Create visibility of our myriad of data and help our partners understand this data. + Design, support and enhancing our current toolset. + Promoting observability and reliability engineering within our team and beyond. + Handling communications with our allies in the business to ensure information is comprehensive to technical and non-technical members. + Maintaining positive relationships with many internal teams. + Adapting to evolving priorities. **Required Qualifications:** + Bachelor's degree in any IT related course + 8 to 10 years+ working in a senior technical role in IT + Designs, builds, and maintains the monitoring technology platform's + Coding experience with Powershell, NodeJS or JavaScript. + Scripting experience with languages such as PowerShell or Python. + Experience with monitoring tools: New Relic, Dynatrace, CA APM, PRTG. + **_Amenable to work UP Ayala Technohub (Quezon City)_** + **_Amenable to work on a hybrid set-up (3x a week onsite)_** + **_Amenable to work in a day and night shift schedule (team is currently supporting global services)_** **Preferred Qualifications:** + Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences. + Dedicated and able to work independently with a continuous learning approach. + A focus and aim for creating excellent customer experiences. + Innovation, adaptability and curiosity. + Clear, concise, tactful communication skills. + A sense of humor because our team likes to have fun! + Vendor management skills. + Adapt to change and overcome barriers. + Knowledgeable in the following tools / concepts + Terraform, Jenkins, GIT, automation tools. + Devo, Azure, Docker, Kubernetes. + Experienced with mentoring with leadership skills. + Familiarity and knowledge with AI Operations tooling such as Moogsoft, Copilot, AgenticAI + Understanding of Observability and Reliability Engineering and the benefits of it. + An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge + Any ITIL™ Foundations or Practitioner level certifications (especially Support Operations) **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido