BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity: 

We are currently sourcing a Senior People Advisor to join our People and Culture team based in Melbourne. Reporting to the Senior Manager, Employee Relations and People Partnering you will work as part of the team to provide generalist advice, coaching and guidance to our People Leaders and employees. You will also work closely with the People Partner on business unit specific initiatives and be involved in identifying efficiencies and operational improvements across the workforce.

In this position you will play a key role in the allocation of workflow and cases in Workday and tasks across our Tier 1 service delivery all whilst providing exceptional customer service to our employees and managers. This role will suit an experience Senior People Advisor who has strong experience working with Workday.

To do this successfully you will: 

Be responsible for the coordination of workflow within the People Advisory and People Partner Processes of AIA AustraliaMonitor and manage query volumes, response times and performance to SLA’sBe responsible for case management of queries that can be complex in nature and are received through Workday or the People Advisory inboxSupport the People Partner by providing tier 1 support on people matters within specific business units, including the coordination of HR cyclical activitiesProvide support to people leaders within the business with performance management and performance improvement plans including relevant documentationManage disciplinary processes as required involving performance or misconductCoordinate the end-to-end process of organisational job changesBuild and improve the quality of Tier 0 Knowledge Base Articles on Workday and ensure that they remain current, relevant and easily accessibleConduct job gradings and collaborate with People Leaders to ensure role evaluations are accurateCoordinate and consult with relevant stakeholders on position managementAct as a custodian of AIA’s culture and our operating philosophy of ‘Doing the Right Thing, in the Right Way, with the Right People’.

Successful applications will demonstrate: 

Previous experience working within a People Advisory role within a HR service delivery modelExperience using Workday HRIS will be highly regardedTertiary qualification in Human Resources, Business or similarThe ability to partner with People Leaders across the organisation to provide support, coaching and adviceAn excellent understanding of generalist HR principles and practices with the confidence to make recommendations and improvements and implement them effectivelyExperience supporting leaders with performance management, organisational design and position managementThe ability to create knowledge articles, FAQs and HR processesExceptional customer service and the ability to support employees at all levels of the organisationA results-oriented, service-driven mindset and a willingness to get hands-on when needed.

Why choose AIA: 

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. 

Access our training and development to build on your current skills Career development through internal mobility opportunities Work for a business helping millions of Australians and make a difference to someone’s life everyday Access additional leave days a year to recharge and refresh yourself Enjoy wonderful Health and Wellbeing initiatives that support you Work with supportive and inclusive managers Hybrid working environment 

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you? 

If you want to be part of our collaborative and supportive People and Culture team as part of an organisation that helps people live healthier, longer and better lives every single day, apply via the link today.