1. Perform a variety of registration, billing, follow-up, and collection functions for all payers including self-pay.

2. Verify insurance benefits.

3. Contact patients for necessary information pertaining to registration, billing, and collection.

4. Process financial assistance applications.

5. Resolve inquires received pertaining to patient accounts.

6. Post payments, adjustments, and denials to patient accounts.

7. Review accounts for outside collection or legal authorization.

8. Works with internal departments to obtain information for external requests including refunds.

9. Acts as a liaison to outside vendors.

10. Reviews debits, credits, refunds, bad debt and contractual allowances for accuracy and processes as applicable.

11. Reconciles electronic payment remittances.

12. Knows and follows all billing regulations and corporate compliance plans.

13. Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve.

14. Always shows respect and value for our customer and projects an image of professionalism.

15. Independently reviews assigned reports to ensure goals and deadlines are met.

16. Lockbox reconciliation and reporting.

17. Assist management with training new staff.

18. Review observation medical records to identify chargeable procedures.

19. Enters charges into patient accounting system.

20. Reviews and resolves issues related to inaccurate charges on patient accounts.

21. Monitors electronic transmission of bills through electronic billing vendor.

22. Acts as a resource for staff.

23. Acts as a Lead when supervisor/manager absent.

24. Obtain prior authorization for scheduled services.

25. Perform other duties as assigned.

Location: Remote - Must reside 60 miles of Toledo, OH for training and meeting purposes.