Would you like to be part of a team that is redefining the Customer Experience industry? Amazon Web Services (AWS) is looking for an experienced candidate to work with our largest Global Systems Integrator (GSI) to lead their Amazon Connect, contact center and customer support practices and service delivery on AWS. As a Senior Partner Development Manager you will have an exciting opportunity to build and lead a team of Partner Development Managers (PDMs) responsible for go-to-market for Accenture’s Advanced Customer Experience (ACE+) on AWS solution.

In this highly visible role the Senior Partner Development Manager will be responsible for a network of GSI executive relationships to deliver on a global initiative with visibility to AWS executive leadership. The role will require working across AWS products and services teams and the GSI partner to identify and provide guidance on areas for improvements that directly contributed to the growth of partner practice revenue in the customer experience/customer service pursuits.
The ideal candidate will have both a business background that enables them to engage at the CXO level, as well as a sales background that enables them to manage joint GTM efforts and to easily interact with enterprise customers and sales executives. While business oriented, the position requires a strong domain knowledge and the candidate will have a detailed understanding of leveraging cloud technologies to drive customer support innovations with AWS services such as Amazon Connect. Amazon Connect is a Cloud Contact Center as a Service (CCaaS) offering that was launched by Amazon 4 years ago and has been met with strong customer interest and adoption across all geographies and multiple vertical industry segments.

You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. A track record of helping establish new business via focused incubation mechanisms and then broad partnerships is also important for this role.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.


Key job responsibilities
- Lead a team of Partner Development Managers (PDMs)to develop Customer Experience solutions that consist of AWS services, plus ISV solutions and package them with SI professional and managed services.
- Work with a GSI partners to define and execute, or refine existing joint sales and go to market (GTM) programs to ensure maximum customer relevance and channel success
- Work with a GSI partners to be an expert Amazon Connect and GTM resource, who can relentlessly evangelize key messages and new service features to all constituents/stakeholders within the GSIs
- Engage, train, and standardize sales motions across the GSI’s field sales organization, channels and end customers to create and drive revenue opportunities for AWS
- Broker and oversee dialogs between assigned GSI partners and the Amazon Connect GTM and Service Teams to drive and maintain highly constructive working relationships
- Take ownership of and report upon a global initiative with visibility to AWS executive leadership
Position may be located in New York City, NY; Arlington, VA; Chicago, IL; San Francisco, CA; Palo Alto, CA; Santa Clara, CA; Seattle, WA; Austin, TX; Dallas, TX; Houston, TX; Atlanta, GA; Boston, MA; Phoenix, AZ; and others. Up to 25% travel, post Covid-19 restrictions.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Work/Life Balance

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