This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to leverage your analytical skills to drive efficiency and streamline service delivery at Spectrum Business? As an Order Operations Analyst, you will process and review post-sale orders, diagnose issues, and ensure accurate account management. Your expertise will shape the order lifecycle and support the seamless implementation of Spectrum Enterprise solutions, making a measurable difference across our Service Delivery organization.

How You’ll Make an Impact   

Analyze orders after sale completion and process accounts accurately using Spectrum’s systems and toolsEnsure timely and precise order entry into the billing system to facilitate service deliveryCollaborate with clients to execute service implementation within expected timelinesCoordinate efforts with internal departments to maintain Service Level ObjectivesIdentify, analyze, and resolve complex implementation issues to drive orders forwardGather and interpret data elements to recommend improvements to Order Operations leadershipDevelop and maintain order monitoring based on tasks, goals, and time frame requirementsCommunicate clearly with various organizational levels and engage clients to clarify order details, including contract revisions

Working Conditions   

Office environment with the flexibility to work extended hours

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

Associate's degree or equivalent from a two-year college or technical school or one-year related experience or training or equivalent combination of education and experience

Experience   

2+ years customer service, order entry, or order management experience2+ years of data entry experience2+ years of advanced telephony or data industry experience2+ years project management or project coordination experience2+ years working with SalesForce or similar CRM tool2+ years telecommunications or cable industry work experience

Skills 

Ability to read, write, speak and understand EnglishCapability to work effectively in a high demand, fast-paced team-oriented environmentProficiency in Order Operations processes and business rulesStrong organizing, prioritization and decision-making abilitiesCapacity to maintain confidentiality of customer and business dataRelationship-building skills for effective teamwork across SpectrumSkill in presenting information logically and professionally to leadershipAbility to handle projects and tasks while meeting deadlinesIn-depth proficiency with MS Office software including Excel, Word and PowerPoint, with technical aptitude to learn additional databasesUnderstanding of Spectrum’s fiber and coax-based product and service offerings
SSU306 2026-75935 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.