**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **How will you make an impact?** At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both. We are searching for individuals with exceptional communication and language skills, who excel in a global, diverse team, and have a passion for supporting projects that improve the lives of millions. As a **Senior Operations Support** **Specialist** colleague in the **Dispatch department** , you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell: + First Point of Contact Customer support to B2B clients + Internal support to Thermo Fisher partners and the field engineering team + Delivers professional service and excellence in a high-volume diverse work environment **What we offer?** + A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued + Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality. + If you join, you could include yourself into our supportive and caring social communities and networks + Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model + Yearly Incentives, performance-based bonus program **What will you do?** + Acting as **First Point of Contact** for our customers and providing efficient solutions to their concerns, dealing with queries mainly via **email (90%)** and **phone (10%)** with Business-to-Business customers (B2B) + **Dispatching all incoming emails** to the accurate internal department + **Create and assign tickets** in the ticketing systems + **Create quotations** in the ticketing system and/or in SAP + **Maintain customer databases** + **Create and maintain equipment record** + **Cross-support** is crucial within the teams **How will you get here?** + Minimum 1+ years of customer service experience is preferred + Requires a high school graduate, a bachelor’s degree is preferred + French C1 level (written and spoken) and English C1 level (written and spoken) + Proficient Microsoft Office user + Strong written and verbal communication skills + Good problem-solving skill and result oriented demeanor + Display attention to detail and accuracy in the workplace + Good organizational skills and the ability to prioritize efficiently Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.