The Senior Operations Specialist - Global Loan Operations position leads operational support efforts for a business unit at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work.
This is a hybrid role, with the expectation that work time will regularly take place inside and outside of a company office.
Responsibilities
Service - Handles complex, escalated, or time-sensitive issues and requests. Determines target needs and provides resolution while maintaining a high standard of service.Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Qualifications
Bachelor's Degree and 0 years of experience in Operations or Customer Service
OR High School Diploma or GED and 4 years of experience in Operations or Customer Service
Preferred Skills:
Experience in banking or financial industryCommercial loan documentation experience Participation and syndication experienceExperience in banking or financial industryIntermediate Microsoft Office skillsMust be able to meet SLA deadlinesDetail oriented, able to multitask and function in a fast-paced environment with minimal oversightExcellent verbal, written, and interpersonal communication skills
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.