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You’ll work in Creative Services, a team part of Bain's global Operations organization that specializes in providing high-quality presentation design services to support our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.
As a Senior Operations Specialist for workflow management, you are the first point of contact in Creative Services for client teams and business partners for design requests and support. Your role is to actively scope and align on expectations for the work and assign to a designer for production. Your extensive knowledge and skills in workflow management will enable you to troubleshoot workflow issues and improve workflow processes, as well as guide and train colleagues on scoping, time management, and client communication.
WHAT YOU’LL DO Collaborate with client teams and business partners to assess, prioritize and allocate resources for design requests, making recommendations as neededRespond and own design requests through completion, ensure expectations are aligned and that design requirements are met within established deadlinesDrive fast turnaround design solutions for customers according to Bain and client brand standards; this includes being autonomous and confident in balancing competing demands and making quick decisionsMonitor dashboards and track project information to ensure service is meeting department KPIs and service agreementsTroubleshoot and problem-solve workflow systems or process issuesContribute ideas and drive projects that improve workflow processes, systems, and technologyMentor and coach Workflow colleagues on scoping, prioritization, time management, resource allocation, and client communications
ABOUT YOUYou have a Bachelor’s degree or an equivalent combination of education, training, and experience with 3+ years of experience working as a workflow or project coordinator within a design-focused environment, preferably using Adobe Workfront or a similar project management toolYou have professional fluency in written and spoken EnglishYou have excellent communication skillsYou have proven strong project management experienceYou have expert proficiency in Microsoft Office and a working knowledge of Adobe Creative Suite