Carbel, part of Arvato, is a full-service 3PL provider serving national and international clients across various industries, with a strong focus on fashion and retail. The Senior Operations Manager reports directly to the Site Director and is a high energy Leader with the ability to direct a workforce in the fulfillment of orders for multiple clients. This includes managing inbound inventory, maintaining inventory, pick/ pack operations and outbound shipments. We services multiple clients that have various levels of inbound and outbound work depending on volume swings, requiring this position to have a strong understanding of labor management and forecasting.

 

YOUR TASKS

Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development

 Work with the Director of Operations to influence corporate strategic plans

 Work with functional leaders within the company to ensure compliance with company policy and procedures

Ensure that safety is always a strong part of the culture and environment within the facility

Obtain annual, monthly, and daily goals for various productivity and quality levels

Lead the Fulfillment group to operate in a cost effective and competitive manner while driving continuous improvement

 Manage, train, and develop the operation managers and supervisors in hiring, training, planning, assigning, and directing work, appraising performance, rewarding, and disciplining associates, addressing complaints, and resolving problems or removing obstacles

Work with clients to build a rapport to ensure client success

Conduct daily SQDCP KPIs to provide opportunities for improvement

 

YOUR PROFILE

 

Bachelor’s degree from a four-year college or university; five to ten years of managerial experience spanning inbound/outbound, inventory, quality management, warehousing, and distribution; or equivalent combination of education and experience

Must possess high motivation, enthusiasm, and dedication to deliver results within strict timeframes

3PL required

Ability to be flexible, as our fulfillment facilities may operate in multiple shifts and as full week operations

Manage cross-functional teams to identify, prioritize, plan and implement process improvement opportunities

Ability to train, mentor, and coach associates, supervisors and managers on appropriate productivity processes and procedures

Ability to incorporate safety and ergonomic thought, while designing process and workflow

Ability to define problems through gathering data, establishing facts, and drawing valid conclusions to adjust the facility that operates in a constant flux

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form to meet the expectations of servicing our various clients in as cost-effective a manner as possible

High level of communication skills, both verbal and written

Ability to maximize use of time, outstanding organizational skills

Maintain confidentiality of the business, the clients and prospective clients, proprietary information, and intellectual property

Experience with Excel, Word and basic computer skills required to perform day-to-day duties

Strong leadership and motivational skills, technical/business orientation and analytical skills should be a part of past experience

Ability to operate calmly under stress while driving continuous improvement

Must be able to lift 50lbs

WE OFFER

Medical and Life insurance

Paid Time Off, including paid holidays

Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance