Senior Operations Manager Gurugram, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba\_continuum/job/GURUGRAM-HARYANA/Senior-Operations-Manager\_25034142) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Banking BFO business is within the CFO Org and is aligned to support Global Banking Business. The Banking BFO team is responsible for performing B/S and P&L validation, Forecast reviews, Business reviews and performance reporting for various banking products including Global Corporate Banking, Global Commercial banking, Investment banking and business banking The role covers Management Reporting & Analysis, Research & Analytics, Preparation and analysis of financial forecasts based on up to date information provided by business management, supporting business with review and analysis of adhoc etc. Interactions as part of this role will largely be with Global BFO and FP&A teams and the wider Finance, technology organization. The role is varied with broad scope and interaction with many key stakeholders across the franchise, offering the opportunity for both personal and professional development. **Job Description*** We are looking to recruit an individual with extensive experience of leading high performing teams that deliver financial reporting capabilities in Global Banking business The individual will have regular interactions with a broad range of senior stakeholders, including GBS leadership in India and GBAM Finance leadership in global locations. This individual will be working with various functional teams including BFOs, Product control, Bankers, Technology etc. to support Management Reporting and Analysis, business partnering, expense management and recovery processes etc. This individual should have sound understanding and experience of Banking business and product suite in Business finance operations and/or product control domains. Thorough understanding of global Banking business and leadership skills are prerequisites. **Responsibilities*** • Supervise Production and Reporting of deliverables including commentaries for financials • Work closely with BFOs, Operations, GBAM CFO, and Technology teams on a regular basis • Work with team to understand and comment variation trends • Work with team to drive Investment banking expense recovery and reporting processes • Liaise with various business partners such as Technology, Risk, Operations and Finance to resolve issues / queries • Lead the story boarding and production of materials used for communication to various stakeholders, regional teams • Manage projects and adhoc analysis working closely with business, Global teams • Liaise with various stakeholder such as Technology, Risk, Operations and Finance to address any nuances •Build strong partnership across finance functions, enhance communication and collaboration •Identify and drive Opex opportunities, Develop, standardize & ensure continuous improvement of current processes & routines • Risk and control mindset, ensure adherence to firms risk and control framework **Education*** Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute with relevant experience in FP&A for Global Markets or Product Control with a passion for understanding business, products and analytics Certifications If Any CFA / FRM certified candidates would be preferred **Experience Range*** 8 to 12 years with at least 8+ years’ experience in Global Banking BFO role in the Banking domain **Foundational skills*** • 6+ years of Banking and Financial Services experience with extensive knowledge of working in a Global Banking/product control teams • Comprehensive experience in financial planning, reporting and analysis • The individual should have a proven track record of working and experience of managing teams of 10+ individuals having a pedigree of tier 1/ tier 2 institutions • Strong people management skills, including the ability to resolve people issues and motivate the team to deliver • Strong verbal and written communication skills, and the personal ability to collaborate, operate, and communicate effectively with a culturally diverse group of peers and colleagues. •Ability to structure, manage and coordinate complex cross enterprise projects and processes with multiple partners • Individual should have the resilience to handle internal pressures and conflicts in dealing with multiple stakeholders. **Desired skills** • Alteryx / Tableau knowledge would be an added advantage • Effective communication skills with English proficiency • Demonstrated ability to work in a high pressure environment • Strong interpersonal and leadership skills to influence and build credibility as a ‘peer’ with Global functions and Regions **Work Timings*** 10:00 AM IST to 23:00 PM IST (9 hours between this window) **Job Location*** Gurugram Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.