At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role:
We’re looking for a Senior Operations Manager to support our Revenue Growth team for our Revenue Cycle Management (RCM) Product. This role will be responsible for quarterly presentations of revenue growth, composed of the diagnosis of any reasons for revenue fluctuation and recommendations for improving topline performance, as well as any ad hoc analysis that is either requested by clients or would improve their overall experience. The Revenue Growth team is critical to customer satisfaction and solvency, and requires cross-collaboration across our Product, Engineering, Account Management and Operations teams. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working five (5) days a week in our Mountain View, CA office.
What You'll Do:
Prepare and deliver quarterly presentations on revenue performance, benchmarking against the customer's previous RCM vendor
Explain revenue deltas by identifying process weaknesses and analyzing shifts in payer and procedure ratios
Ruthlessly prioritize and implement process fixes to negate drops in revenue
Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth
Launch ad hoc revenue-generating initiatives across multiple customers
Continuously drive process improvements for both the internal team and cross-functional partners
What You Have:
2-4 years experience in consulting, investment banking or operations at a fast-paced SaaS tech company
Deep experience in data analysis (both SQL and Excel are a must, Python is a bonus) - basic open-resource SQL assessment will be part of the interview process
Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes
Experience working cross-functionally with sales, operations and engineering
Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success
Novice mentality: You know what you don’t know and you aren’t afraid to ask questions to fill those gaps.
Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers.
Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure that our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare.
Proficient in Retool, GSuite is a plus
Experience in the RCM space is a plus
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.