Senior Operations Analyst - Lockbox Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Chicago/Senior-Operations-Analyst---Lockbox\_25032607) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment. **LOB Job Description:** Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members. Responsible for day-to-day monitoring of global processes to identify, escalate, respond and mitigate operational issues, risks, process disruptions and resolve complex problems as needed. Daily focus includes process oversight, identifying best practices, and maintaining SLAs and key metrics that drive success and client delight. Responsible for analyzing metrics and available data in present-state to facilitate an improved future-state approach to aligned process and function(s). A successful candidate will be able to interact with a broad spectrum of stakeholders to discuss data analytics, reporting and application to ensure peak operational performance. **Responsibilities:** + Leads implementation for products, services, and operational solutions + Manages the design, documentation, implementation, and monitoring of new products and services + Consults on procedural, technical, and operational changes + Advances business products knowledge within operations environment + Fosters relationships with partners and teammates + Inspects data to identify issues and trends + Presents reporting on key performance and implementation status **Required Qualifications:** + Ability to deconstruct complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently + Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies + Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives + Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines + Proactive and “no surprises” approach in communicating + Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert + Excellent interpersonal skills, positive attitude, team player, flexible + Highly organized, adept at time management and problem solving. **Desired Qualifications:** + Knowledge of Treasury products, processes, and systems + Workflow coordination experience + Passion for robotics/automation technology and innovation + Adapt quickly to change + Strong process improvement background + Experienced with working in high visibility and high pressure environments + Detail oriented, self-starter and ability to work independently + Excellent project management, oral and written communication skills + Proficient with MS Office - Excel, PowerPoint and SharePoint **Skills:** + Attention to Detail + Monitoring, Surveillance, and Testing + Policies, Procedures, and Guidelines Management + Regulatory Compliance + Written Communications + Adaptability + Business Acumen + Continuous Improvement + Critical Thinking + Process Mapping + Change Management + Consulting + Data Management + Reporting + Research **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.