Senior Operations Analyst - Enterprise Transaction Services Saint Louis, Missouri;Jacksonville, Florida; College Park, Georgia **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Saint-Louis/Senior-Operations-Analyst---Enterprise-Transaction-Services\_25034823) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment. **LOB Job Description:** The Quality Assurance role is responsible for the day-to-day testing, analysis, research and reporting involving quality reviews of Cash and Transportation Services. The associate has/will develop a deep understanding of the processes performed by the teams that we support; and serve as an SME to the QA teammates. Other responsibilities may include project related activities during process change controls and implementation of new QA reviews. Functions include administering defined procedures, analysis and report generation, and exception processing. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. **Schedule:** Monday through Friday 7:00am to 3:30pm, but there is some flexibility around the time **Responsibilities:** + Leads implementation for products, services, and operational solutions + Manages the design, documentation, implementation, and monitoring of new products and services + Consults on procedural, technical, and operational changes + Advances business products knowledge within operations environment + Fosters relationships with partners and teammates + Inspects data to identify issues and trends + Presents reporting on key performance and implementation status **Required Qualifications:** + Highly organized with strong attention to detail + Excellent time management and prioritization skills, with ability to meet deadlines + Excellent oral and written communication skills + Experience with working independently and on teams + Manages risk effectively + Self-directed, analytical, detail oriented and thorough + Strong business partnering and relationship management skills + Strong knowledge of Microsoft software (Excel, Power Point, Word) **Desired Qualifications:** + College degree (Associates or higher) + Minimum 2 years of experience with Financial Center/ATM cash processes and/or reconciliation and exceptions management + Knowledge of Microsoft Visio, SharePoint and NICE + Experience effectively managing up, down and across **Skills:** + Attention to Detail + Monitoring, Surveillance, and Testing + Policies, Procedures, and Guidelines Management + Regulatory Compliance + Written Communications + Adaptability + Business Acumen + Continuous Improvement + Critical Thinking + Process Mapping + Change Management + Consulting + Data Management + Reporting + Research **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.