Senior Operations Analyst

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! 

The Operations Senior Analyst is a key liaison with the Sales Operations and Sales Management team and is responsible for a number of functions including the development of forms and reports to facilitate communication of sales results, underwriting results, staffing and budget. 
 
Responsibilities 

Primary resource of Pro Pay, Sales Agent compensation, and Sales Manager compensation. 

Responsible for creating, maintaining, and updating the Pro Pay manual and sales manager compensation documentation. 

Primary liaison with Payroll to ensure timely and accurate payroll processing. 

Coordinate the preparation of the division’s annual budget, monthly reconciliation, monthly forecast, and preparation of quarterly budget materials. 

Works closely with Sales Training Manager, Information Systems Coordinator, Sales Managers, and Promotions and Recognition Events Coordinator in a team environment. 

Communicate to the sales changes in procedures, company policy, products, underwriting, general insurance updates, Club changes, meetings, training sessions, and information systems. 

Document existing and newly created processes for implementation in production systems. 

Provide detailed analysis of reporting and metrics to Management.

Ability to use good judgment and make sound decisions.

 
Qualifications 

Bachelor’s Equivalent combination of education and experience required. 

4-6 years Insurance processing or related experience required. 

Strong knowledge of all Microsoft Office software products required. 

Advance proficiency in using Microsoft Excel required. 

Knowledge of Microsoft Access and Tableau preferred. 

Knowledge of TextConverter and Monarch preferred.

Ability to work well with data and analytics. 

100% in office position

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer