Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Line of Business Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Schedule: Friday-Monday 8:00am - 6:30pm

Responsibilities:

Leads implementation for products, services, and operational solutionsManages the design, documentation, implementation, and monitoring of new products and servicesConsults on procedural, technical, and operational changesAdvances business products knowledge within operations environmentFosters relationships with partners and teammatesInspects data to identify issues and trendsPresents reporting on key performance and implementation statusCan manage complexity, demonstrate flexibility, prioritize tasks, delegate and execute in a fast-paced production environmentTake direction from managementAbility to successfully lead the team during the absence of managementSupervise and cross-train staff / activitiesBalance the workload within the teamAbility to update all daily reporting spreadsheets and logs while paying close attention to detailEnsure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of ServicesLift heavy boxes, paper as needed (up to 40 pounds)Participate in cross-training and perform other duties as needed.Maintain the highest level of customer care while demonstrating a friendly and cooperative attitudeConsistently adhere to business procedures and guidelinesAdhere to all safety procedures and company policies.Resolve employee issues in a timely and professional mannerResolve internal and external client issues efficiently and in a timely mannerPerform other tasks as necessary / assigned

Required Qualifications:

Attention to detailStrong communication skillsStrong problem-solving skillsProven leader amongst peers Experience leading associates through changeExperience providing performance feedback and coaching associates to successLockbox experienceExperience coordinating/deploying work to employees requiredAbility to effectively work individually or in a team environmentStrong organizational and leadership skills requiredComputer proficiency in email environments including Microsoft Word/ExcelAbility to adhere and administer company’s policies and proceduresStanding and sitting for long periods of time

Skills:

Attention to DetailMonitoring, Surveillance, and TestingPolicies, Procedures, and Guidelines ManagementRegulatory ComplianceWritten CommunicationsAdaptabilityBusiness AcumenContinuous ImprovementCritical ThinkingProcess MappingChange ManagementConsultingData ManagementReportingResearch

Shift:

1st shift (United States of America)

Hours Per Week: 

40