The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The PPEU Senior Operational Resilience Manager is responsible for overseeing the execution and ongoing enhancement of PPEU’s Operational Resilience framework, ensuring adherence to European banking regulations while fostering a culture of preparedness and adaptability.

The role requires knowledge and experience of working within regulated financial institutions subject to European regulatory standards as prescribed by the Commission de Surveillance du Secteur Financier (CSSF), Banque centrale du Luxembourg (BCL) and European Central Bank (ECB).

You will work closely with PPEU, Global colleagues and leadership to ensure delivery of risk processes that exist in the first line, such as risk identification, assessment, control evaluation, management and resolution of issues and incidents. You will also work closely with relevant stakeholders to ensure robust outsourcing and third party management oversight, and reporting. You will be required to oversee a dedicated team and foster a high-performing culture within the overall function, and reporting to the Chief Operating Officer (COO) of the Bank.

Job Description:

Deliverables and key activities

Operational Resilience Framework Execution

Take a leadership role in the delivery and ongoing enhancement of PPEU’s Operational Resilience framework ensuring the Bank remains fully aligned with evolving regulatory standards including the Digital Operational Resilience Act (DORA) and other relevant CSSF circulars, and ECB supervisory guidelines and expectations.Develop detailed and strategic Operational Resilience Program Plan for PPEU outlining clear objectives, deliverables, timelines, and resource requirements to guide project execution across the organization.Ensure adequacy of processes in place to review and update Important Business Services (IBS) alongside relevant service managers and impact tolerances for critical services.Coordinate and oversee the annual Business Continuity Planning (BCP) and Disaster Recovery (DR) exercise for PPEU.Coordinate the preparation, validation, and submission of all core Program deliverables, ensuring accuracy, completeness, and adherence to all deadlines.

Outsourcing and Third Party Management Review and Reporting

Partner with Affiliate Services and Third Party Risk Management functions to monitor outsourced service providers and ensure resilience risks related to critical third party services are managed effectively.Engage with key stakeholders within Information Technology (IT), Information Security (InfoSec), Payments and Operational functions ensuring ongoing monitoring of agreed Service Level Agreements (SLAs), ensuring timely recovery and the development of backup plans aligned with business continuity and recovery plans.Facilitate first-line contributions to regulatory reporting on issues, incidents and other resilience metrics.Attend and provide regular updates at relevant committees and forums including PPEU's Operations, Compliance and Risk Committee (OCRC).Proactively identify risks and issues that could impact program success, developing risk mitigation strategies and contingency plans to minimize potential disruptions.

Stakeholder Management

Facilitate clear, consistent, and effective communication channels between senior management teams and technical units, including IT, InfoSec, Affiliate Services and Third Party Risk Management amongst others, ensuring all parties are engaged and aligned.Work alongside the Global Regulatory Relations (GRR), Government Relations (GR) and Regulatory Compliance teams to cultivate and manage strong working relationships with regulatory authorities, maintaining open lines of dialogue and fostering trust to support smooth regulatory interactions.Engage and collaborate with industry working groups and forums focused on relevant regulatory matters, sharing best practices, gaining insights, and contributing to collective industry knowledge and compliance efforts.

Technical Knowledge and Awareness

Continuously monitor and analyze changes in CSSF and ECB regulatory expectations on Operational Resilience proactively adjusting bank processes and controls to achieve timely and comprehensive compliance.Ensure adequate knowledge and awareness of new product launches, expansion strategies and regulatory changes that might impact the bank.Support initiatives aimed at improving processes, driving relevant governance practices, validation processes, and accuracy enhancements.Coordinate and manage necessary system changes, updates, and testing activities required to maintain and enhance compliance with regulatory requirements, ensuring seamless integration with existing IT infrastructure and minimal operational disruption.

Team Leadership & Management

Build, lead and mentor a high-performing team of professionals, ensuring clear objectives, development plans and performance managementPromote a culture of accountability, continuous improvement and regulatory excellence across the function.Foster collaboration across the Three Lines of Defence function to ensure alignment with business goals.Act as a senior leader in the Operations Team, contributing to broader leadership discussions and cross functional initiatives.

Minimum Qualifications:

12+ years of experience in financial services, consultancy or banking, with at least 3-5 years dealing with Operational Resilience related matters.Previous experience of working in a regulated European Financial Institution subject to complex regulations and reporting requirements.Strong ability to manage cross-functional relationships, influence stakeholders at varying organizational levels, and foster collaboration across technical and business teams.

Technical Skills

Strong understanding of European Banking regulations.Strong analytical and problem-solving abilities.Exceptional communication and stakeholder management skills.Ability to interpret regulatory requirements and translate them into operational changes.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.