**Summary:** Join our dynamic team as a **Senior On-Site Service Specialist** , where you will play a pivotal role in transforming our clients' experiences through exceptional operational support. In this role, you will work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring smooth operations and customer satisfaction. From maintenance and troubleshooting to reception services, you’ll be at the heart of our service delivery. **Roles and Responsibilities:** Operate high-volume 2D or 3D print and copy machines, ensuring quality and efficiency. Troubleshoot basic equipment issues and escalate technical problems for resolution. Deliver outstanding customer service by managing inquiries, job requests, and coordinating service calls. Maintain accurate records, manage supplies and inventory, and calculate service charges. Collaborate with team members to ensure timely delivery of completed jobs. Support additional functions such as meeting room setup, light maintenance, and reception services as needed. Follow safety procedures and maintain a secure, organized work environment. **Qualifications – Must Have:** High school diploma or GED. Minimum of **1 year** of relevant work experience. Basic computer skills, including proficiency in **Microsoft Office Suite** . Excellent communication skills and ability to work in a fast-paced, customer-focused environment. **Qualifications – Nice to Have:** Previous experience in print/copy services or a related field. Basic knowledge of copier equipment and electronics repair. Valid driver’s license with minimum auto insurance coverage. **Why Join Us?** In this role, you'll be at the forefront of innovation, delivering impactful solutions and top-tier service. If you're ready to make a meaningful contribution and grow your career in a collaborative, technology-driven environment, **apply now** and become a part of our journey toward service excellence. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.