**Job Title: Senior On-Site Service Specialist** **Summary** Join our dynamic team as a **Senior On-Site Service Specialist** , where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks—ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting, or providing reception services, you will be at the heart of our service delivery. **Roles and Responsibilities** + Operate high-volume 2D or 3D print and copy machines, ensuring top-quality output and efficiency. + Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. + Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. + Maintain accurate records, manage inventory, and calculate charges for services rendered. + Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. + Assist with meeting room setups, light maintenance, and reception duties as needed. + Uphold safety standards and follow protocols while handling equipment and materials to ensure a secure work environment. **Qualifications – Must Have** + High school diploma or GED. + Minimum of one year of relevant work experience. + Proficiency in basic computer skills, including Microsoft Office Suite. + Strong communication skills and the ability to thrive in a fast-paced, customer-centric environment. **Qualifications – Nice to Have** + Previous experience in copy/print services or related fields. + Basic knowledge of electronics and copier equipment repair. + Valid driver’s license with minimum auto insurance coverage. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.