Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

The ES On the road (OTR) team is responsible for managing and growing the network of providers that power Amazon's in-house last mile delivery service. Our partners work out of delivery stations across Spain and are assigned delivery routes and packages.

The ES OTR Capacity Planning team is central to achieving the program objectives of DSP Last Mile Delivery. This team charts the strategy and plan to build OTR capacity across the delivery network on a short-term and mid-term basis.

As Manager, OTR Capacity Planning, you will be responsible for building the mid-term capacity strategy and ensure short-term execution of the plan for ES.

Because of the impact, this is a highly visible role with senior leaders and decision makers in Amazon operations. The incumbent will regularly lead business and planning reviews with senior operations leaders, and manage relationships and drive alignment across a variety of stakeholders – including planning, finance, fleet, expansion and the local country teams. It is also a highly innovative space requiring the incumbent to use a quantitative and analytical approach, balanced by business judgment to determine the capacity strategy, while constantly iterating on the process to drive improvements.

Successful candidates will think like business owners and drive results by building solutions on behalf of our customers. They love innovation and enjoy interacting with different stakeholders. They will be resourceful, customer-focused, team oriented, have an ability to work independently under time constraints, and will have an ability to change focus at a moment’s notice, while still meeting deadlines. They will have experience in cross-functional stakeholder management, connecting the right groups, and organizing multi-faceted answers to difficult questions. The candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities
-Build delivery station level OTR capacity plans, and act as the single source of truth for reporting on OTR demand.
-Build a scalable and logical process utilizing historical data and OTR performance standards; building planning tools to ingest inputs from various stakeholders.
-Lead reviews with operations leaders on capacity planning.
-Partner with stakeholders to align on changes, and be the single source of truth for OTR demand.
-Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.
-Co-ordinate and direct execution of OTR capacity plans with partner acquisition teams based on the capacity plans.