Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Senior Network Process & Quality, you will be responsible for analysis, design, development, and documentation of network quality/process improvements.

Key Roles and Responsibilities:

May develop new processes, define processing or handling requirements, compile/evaluate test data

Make recommendations and implement improvements

Reviews requirements for compatibility with processing methods

Develops/modifies processes, methods, and controls to meet quality standards

Conducts feasibility studies and recommends process improvements

May provide data mining, reporting, and support to technical network programs and initiatives for network data standards and integrity

Analyze, track, and publish methods and procedures

Analyze data to identify root causes of network problems

May provide process improvement training

Provide technical support on process and compliance

Responsible for analysis, design, development, and documentation of network quality/process improvements

Aligns improvement to network performance shortfalls

Provides consultation on reengineering techniques to improve network process performance and product quality

Develops network methods, techniques and evaluation criterion for results

Analyzes, tracks and publishes network performance and process/quality indicators and results by constructing reports that are geographically illustrative of network process trends and performance

Ensure network process capability, control and improvement by implementing procedures and interpreting network standards

Develop network metrics that provide data to measure for future network improvement opportunities

Collects data to identify root cause of network problems

Measures performance against network process requirements

Responsible for the development and implementation of network performance metrics, process control points and results management

Writes/edits technical network manuals

Required Experience:

3-5 years’ experience; Technical Career Pathway (TCP) role

Desired Education:

BS degree in Math, Science or Engineering preferred or equivalent related network experience

Supervisory: No

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Senior Network Process & Quality earns between $85,700-$128,500 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia

Salary Range:

$85,700.00 - $128,500.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-71342 Date posted 06/18/2025