ADP is hiring Wage Garnishments Senior Mentor.

Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a team with world-class service to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging?  Are you an innovative thought leader focused on growing market share and transformation?

 

 Well, this may be the role for you. Ready to make your mark?

 

Come join our fast-growing Wage garnishment Business as a Client Service Senior Mentor. 

 

In this role, The Senior Client Service Mentor for Wage Garnishments plays a critical role in ensuring excellent client service and compliance with wage garnishment regulations, both internally and externally. This individual is a subject matter expert in wage garnishment processes and acts as a mentor to junior client service representatives, guiding them in handling complex cases and delivering exceptional client experiences. 

Responsibilities

Client Service Excellence: Provides outstanding client service to clients by addressing inquiries and resolving issues related to wage garnishments in a timely and accurate manner. Garnishment Processing: Oversees the accurate and timely processing of all types of wage garnishments, including child support, student loans, tax levies, and other court-ordered deductions. Compliance & Record Keeping: Ensures meticulous record keeping of garnishment orders, calculations, and remittances, maintaining compliance with federal and state laws and internal policies. Mentorship & Training: Serves as a subject matter expert, training and mentoring junior team members on wage garnishment procedures, best practices, and client communication. Issue Resolution: Investigates and resolves complex garnishment-related issues, collaborating with internal departments like payroll and legal, and external entities such as courts and agencies. Process Improvement: Analyzes existing workflows related to garnishments and recommends and implements improvements to enhance efficiency, accuracy, and client satisfaction. Communication & Support: Effectively communicates with clients, employees, courts, and agencies, providing clear and concise information regarding garnishment orders, deductions, and payment processes. Adherence to Regulations: Stays informed about changes in federal and state wage garnishment regulations and ensures the team adheres to all applicable laws and guidelines. 

Key Skills and Qualifications

Strong understanding of payroll processes and the intricacies of wage garnishment laws (federal and state). Excellent communication and interpersonal skills, with the ability to explain complex information clearly and empathetically. Exceptional attention to detail and organizational skills. Proven experience in mentoring and training junior staff. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in payroll software, HRIS systems, and other relevant technologies. 

This role description can be further tailored by adding company-specific requirements, such as a minimum number of years of experience in wage garnishments or specific certifications relevant to the field.

 

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $59,100.00 - USD $120,200.00 / Year*

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.