At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position is expected to take an important role in shaping and delivering the future strategy for the American Express - PAYBACK Italy organization, with clear accountability for the definition, execution and delivery of key strategic initiatives. The role requires a senior professional with demonstrated ownership and decision-making responsibility, operating with the full support of the American Express and subsidiary Loyalty Partner organization. Giving rise to the world’s largest Loyalty Management company, this partnership combines the strengths of American Express with the marketing and couponing platform and expertise of Loyalty Partner and the PAYBACK coalition loyalty program – Europe’s and Germany’s largest multichannel marketing platform. PAYBACK has over 35 million active customers collecting bonus points and spending them across a wide range of retail, travel, and service industries.

The business model generates more value for customers, card members, and merchants, often engaging with them via social and digital platforms. The role carries end-to-end ownership of some of the most strategic topics for the business unit, leveraging fundamental brand, technology, funding and people assets to deliver measurable and sustainable business outcomes.

The incumbent will be reporting to the Director of Acquisition and Partner management with direct responsibility for the management of existing and future partner companies into the loyalty program. This includes interacting with partner companies and act as a single point of contact for all project-related and operational matters, i.e.

Designing and implementing strategies and tactical measures to realize the value of the partner participation in the loyalty program, both for the partner and for the programDriving decisions in the development of new business models to generate additional value for the program and for the partnerLiasing and coordinating all internal and external stakeholders involved in any partners’ processes and activities within the loyalty program

Ensure effective and consistent representation of the Brand in partner interactions

Minimum Qualifications:

Minimum 10 years of professional experience in grocery retail/GDO industry within marketing functions (preferably loyalty programs).Previous experience in top strategy consulting firms is highly recommended Demonstrated capability in negotiating complex commercial agreements, including the design of customized value propositions delivering sustainable, long-term outcomes. Strong strategic thinking and business development capabilities, with the ability to translate strategy into executable initiatives Solid experience in cross-functional leadership, including coordination of multiple senior stakeholders and management of high-complexity projects Strong analytical and performance-driven mindset, with the ability to leverage data and KPIs to drive decision-making Well-developed governance, risk and control mindset, with experience operating in highly regulated environments Executive-level communication and influencing skills

University degree with focus in marketing or related fields; MBA preferred

Native Italian speaker, fluent in English, German is a plusRole is based in Milan

Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.