C.H. Robinson is looking for a Senior Manager Service Delivery for our team in Wroclaw.   

In this strategic role, you will define and execute the Service Delivery vision, ensuring seamless alignment with customer SLAs and business objectives. You will drive operational excellence through continuous improvement, lead a high-performing team with a focus on development and engagement, and champion integrated launch processes that guarantee smooth transitions from implementation to delivery.

Success in this role requires strong leadership, strategic thinking, and a customer-first mindset—combined with expertise in process optimization, change management, and cross-functional collaboration.

Join our team as our Senior Manager Service Delivery, and take the lead in shaping a world-class customer experience.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Develop, champion and drive operational strategy for service delivery teamsEnsure all new implementations and service changes are successfully executed for customersDrive consistent execution that meets Service Delivery requirements and expectationsLeverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and drive appropriate action plans to address identified gapsChampion "Operational Excellence” in management of KPIs for the service delivery organizationIdentify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions Identification of allocation of resources to maintain successful SLA’sLead and mentor manager level direct reports providing regular feedback, coaching and guidance based on performance, dashboards and Personal Development PlanEnsure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives

Required Qualifications:Minimum 7 years of professional experience in operations and/or customer/client service facing rolePrevious experience managing P&Ls & productivityPrevious experience standardizing processes across customers and/or regionsMinimum 3 years of experience managing, mentoring, and coaching teamsAbility to travel up to 15%

Preferred Qualifications:Bachelor’s degree from an accredited college or universityExperience managing successful business operations through Strategic Planning and Operational ExcellenceAdvanced proficiency in Microsoft Office Suite of programsStrong problem-solving and conflict resolution skills Ability to adapt and lead in a fast-paced environmentExcellent interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional mannerStrong business acumenAbility to develop strong working relationships, both internally and externallyHigh level of integrity where personal and professional values are aligned with the company's mission, vision and leadership frameworkAbility to work collaboratively within the business settingValues a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!