**Introduction** A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. **Your role and responsibilities** As a Manager of the Resident Technology Strategist (RTS) team at HashiCorp, you will be responsible for managing a small team of Resident Technology Architects and Consultants engaged across eight customers. This includes oversight of customer engagement delivery, semi-annual employee reviews, managing employee career growth, and providing escalation assistance to the customer engagements being managed by your team. The RTS team has proven instrumental in accelerating time-to-value for HashiCorp customers, guiding organizations through multidimensional challenges, and enabling innovation with scalable, cutting-edge solutions. Responsibilities: Customer Delivery ● Act as a delivery manager across up to eight customer engagements. ● Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation. ● Act as an escalation point for the customer engagements being managed by your team members. ● Assist in developing and driving the direction of the RTS program. ● Educate various tiers of management on best practices regarding system administration, service management, automation, and observability. ● Assist customers in aligning people, processes, and workflows with the Cloud Operating Model. ● Assist Enterprise executives in understanding the business value achieved in building the correct cloud consumption model. ● Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive. ● Track data regarding the impact of services on customer success. ● Be subject to additional background checks and screening performed by the customer. People Management ● Hold regular syncs with the employees on your team to ensure their needs are met from both a personal and professional perspective. ● Assist in career growth management for the people on your team. **Required technical and professional expertise** ● Deep experience designing and implementing technical systems and services. ● Great experience leading technical teams in the delivery of large projects or initiatives ● Experience managing client relationships and escalations. ● Thorough understanding of DevOps processes and automation tool chains ● Intermediate expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology. ● Working proficiency with one or more tools in the HashiCorp product suite. ● Familiarity with security and compliance requirements for shared services. ● The ability to work well independently and in group environments. ● A proven track record of assisting with or driving cloud transformation at one or more organizations. ● Passion for thought leadership in areas including the cloud operating model, organizational transformation, cloud operations, or Site Reliability Engineering (SRE). ● Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps. ● Familiarity with cloud service providers and their core offerings, common technical platforms, and shared service management at scale. ● The ability to speak to all levels of an organization, whether at a deep technical level or at the executive level. ● The ability to explain complex technical topics in simple terms. ● Strong technical writing capabilities. ● Experience and high level of comfort with public speaking in technical forums. ● Proven experience in a technical leadership role (e.g., CTO, Solutions Architect, or Developer Advocate) with hands-on knowledge of software development and system architecture. ● Extensive understanding of the cloud practitioner and developer ecosystems. ● Fluent English **Preferred technical and professional experience** ● Fluent Spanish IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.