Senior Manager Regional Credit Card Production Support Enviar candidatura ahora » **Fecha:** 31 jul 2025 **Ubicación:** Cuauhtémoc, MEX, MX **Empresa:** Scotiabank **ID de la solicitud** : 232502 **Rango Salarial** : - _El rango salarial indicado es solamente una guía. El salario ofrecido puede variar dependiendo de toda una serie de factores, que incluyen entre otros los conocimientos, experiencias y habilidades relevantes del candidato seleccionado._ Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. **Purpose** Contributes to the overall success of the CCA Cards Technology Regional Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge • Plans and establishes strategies, controls, reports and tools for the credit card CCA and Chile Production Support teams, both Issuing and Acquiring, to ensure the stability of the systems and applications by coordinating with different areas such as Development, Architecture, Infrastructure, security and the Support teams of the core Issuer and Acquiring system providers (TSYS & FISERV) • Lead the management of relevant incidents that affect the availability of credit card systems for customers and internal users. Work closely with providers of Core credit card systems, both issuing and acquiring (TSYS & FISERV), developers of applications related to these products and operations teams to lead the resolution of serious incidents—leading communication with senior stakeholders, driving issue resolution (e.g., log analysis, non-invasive testing), and debugging using best-practice techniques. • Manage and administer service level objectives (SLOs) with core systems issuing and acquiring providers, developers of internal applications related to card products and business leaders. Work closely with local and regional architecture boards, championing the definition and implementation of resilience policies for new and existing solutions across all regions • Solves highly complex problems with multiple technical and user teams involved in achieving and meeting Scotiabank's business needs, applying business and technical knowledge, lessons learned databases, and applying current methodologies, models, and systems solutions. • Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions. • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. • Promotes a high-performance environment and implements a workforce strategy that attracts, retains, develops, and motivates its team by fostering an inclusive work environment and utilizing a coaching mindset and behaviors; communicates the vision, values, and business strategy; and manages a succession and development plan for the team. • Must maintain detailed and updated control over the resolution of incidents, change requests and stability of the core issuing and acquiring systems, to ensure compliance with the suppliers' contractual commitments and agreements, as well as to identify areas for improvement on issues that are negatively impacting the sales and service objectives of this product. **Education / experience** • 5+ years of IT experience • 3+ years of Credit Card Support experience • Experience in organizational and process design; able to influence senior leadership to adopt and affect change in a technology department • Knowledge of Negotiation Strategies • Knowledge of Credit Card product from both technical and business perspective • Advanced knowledge of Project Methodologies (Agile and Waterfall) • Proficiency in Microsoft Office tools. • Excellent communication skills in both Spanish and English. Ability to communicate confidently and clearly with the executive leadership team, including business and technology, • Highly proactive and curious • Develop relationships at all levels • This role requires: • Ability to comprehensively visualize issues and offer timely and efficient solutions. • Ability to align personal values with Scotiabank's principles and values • Ability to congratulate outstanding work, express gratitude for a job well done, and provide timely feedback and correct when it falls short of expectations. **_At Scotiabank, we value the unique skills and experiences that each person brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for all. All employees must comply with the bank's policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations._** **_"If you require any accessibility accommodations during the process, please inform our Talent Acquisition team."_** **_**Under no circumstances will we request pregnancy or HIV testing.**_** Ubicación(s): México : Ciudad de México : Cuauhtémoc Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico,haz clic aquí (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.