**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending & non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and insurance. This team also manages pricing strategies & capabilities and data & analytics for the US Consumer business.  Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in the next three years. **How will you make an impact in this role?** The **Senior Manager, Product Management** will support this initiative by being responsible for leading and delivering high-impact initiatives across the Fee-based travel insurance experiences within our proprietary Travel & Lifestyle Services business that supports our Card Members. This role owns the day-to-day and strategic management of multiple cross-functional workstreams that span product architecture, customer journeys, servicing enablement, and channel expansion. The Senior Manager will directly manage key initiatives including a portfolio of cross-channel initiatives delivering $60M in year one by focusing on expanding, enhancing, and scaling insurance and protection capabilities across within multiple distribution channels and digital experiences. Collectively, these workstreams are focused on improving discoverability, purchase, servicing, and post-purchase experiences for Fee based travel insurance and protection products across travel channels. **Key Responsibilities:** + Own end-to-end delivery of multiple concurrent product workstreams, from strategy and roadmap definition through execution and launch + Set the strategic vision for the Travel & Lifestyle Services workstreams by balancing near-term delivery with long-term platform and architecture improvements + Partner closely with Travel & Lifestyle Services, Amex Assurance Company, Technology, Servicing, Legal, Compliance, Marketing, and Finance to align priorities, manage dependencies, and drive decisions + Lead product management fundamentals across the workstreams, including performance tracking, customer sentiment and complaint monitoring, and engagement strategies + Drive product innovation and refreshes by refining presentation of value propositions, expanding distribution channels, and improving customer experience + Manage external partners and vendors where applicable to ensure contractual, operational, and customer experience standards are met + Serve as the primary point of accountability for initiative health, risks, timelines, and executive-level updates **Minimum Qualifications:** + Bachelor's Degree or 6 years of work experience.  + Strong project management and analytic skills   + Self-starter with the ability to work independently and drive projects to completion  + Energetic team player with a passion for our customers  + Highly organized with attention to detail  + Highly adaptable and able to balance multiple priorities in dynamic environment  + Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions  + Solutions-oriented mindset and critical thinker  + Prior experience with project management  + Prior experience with insurance sector **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 26002364