We have an exciting vacancy for a Senior Manager Service to join our growing team in Sweden!
Location: Östermalmtorg 1, 114 42 Stockholm, Sweden
Hybrid working - 3 days in office & 2 days from home
OVERVIEW:
ADP is hiring a Senior Manager, Service; in this role you will lead a team of Service Team Managers and Payroll Specialists responsible for delivering service excellence and enhancing client relationships. You will also be a key part of managing and maintaining the relationship with Celergo Streamline.
KEY RESPONSIBILITIES:
To ensure delivery of excellent service through:
KEY DUTIES:
Build and maintain strong working relationships with the client base Manage performance of team, using check-ins and performance management Build a strong network of internal resources to help achieve organisational goals Travel and stay at other ADP locations where required, including internationally Manage change positively and effectively and be an advocate for new products/processes Improve processes through the relevant channels such as the Business Excellence Team and BPI initiatives Manage and improve associate engagement results through effective and robust improvement plans Maximise NPS and use client feedback to identify and act upon areas for improvement Analyse performance reports to identify trends and areas for improvement Implement policies, standards, and performance metrics to continuously improve productivity and service quality.
Supervisory responsibilities:
Reports to the Senior Director, Service – UK, Ireland and Nordics, with responsibility for leadership and direction of Service Team Managers.
REQUIREMENTS:
Must be able to demonstrate the following competencies;
Leadership - People centric inspirational leader with a diplomatic manner - but also tenacious and able to "break down doors" Innovative approach to problem solving Ability to demonstrate resilience in a changing or ambiguous environment Strong commercial awareness Excellent communication and influencing skills Good change management Excellent teamwork and co-operation Flexibility and organisational commitment Client/customer focus Performance focus Focus on developing others Proactively manages resources to address operational goals Confident in analysing data and data-driven decision making In-country responsible person
EDUCATION AND EXPERIENCE:
Educated to degree level (desirable but not essential) Excellent proficiency in English, both written and verbal Service background essential Payroll knowledge and experience would be an advantage Good knowledge of payroll systems e.g. Hogia/Flex HRM Experience of both DOS, Windows and Web based products Familiar with managing client relationships PC Literate with Word, Excel & PowerPoint Service experience Proven experience of managing people and leaders Confident in managing labour relations issues such as low performance and misconduct Experience mentoring new and first-line managers
BENEFITS:
Competitive salary Hybrid working 3 days in the office, 2 days at home 30 days holiday Flexitime Occupational pension 39 hour working week Bonus scheme Annual salary reviews Paid leave to volunteer for a cause
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