Compensation Range $130,000 - $150,000 / Year Position Overview: The Senior Manager of Workplace Experience sits at the strategic intersection of facility operations, hospitality, and employee experience, with financial stewardship and leadership layered in. This role leads a team of seven, with additional oversight of a temporary workforce, to deliver high-quality services and programs across the Corporate Support Center. The Senior Manager is responsible for creating a positive and engaging workplace through the management of employee experience programs and events, while also overseeing the operations of the Corporate Support Center—including facility maintenance, catering services, front desk, and mailroom operations. Key responsibilities include directing large-scale initiatives such as the annual holiday party, family/staff summer picnic, and other programs that support the company’s goal of being a Great Place to Work. The position is also accountable for budget management, vendor partnerships, and team development. You’ll thrive in this position if you’re: A Project Planner: You skillfully use your project management toolbox to keep your team organized and stakeholders informed. Service-Oriented: You’re a people person who is systematic and trustworthy, interacting constructively with peers and teams at all levels while demonstrating strong, positive communication skills. Resourceful: You think outside the box and use available resources to effectively resolve issues—big or small. A Relationship Builder: You excel at creating genuine relationships with people across all levels, both inside and outside the organization. Here’s more of what you’ll get to do: Leadership & Team Development Lead and develop a team of seven, providing coaching, performance management, and opportunities for professional growth. Guide and collaborate with volunteer committees that contribute to the success of large-scale company events. Foster a culture of accountability, service excellence, and teamwork. Corporate Support Center Operations Oversee daily operations of the Corporate Support Center, including the corporate building and training center. Manage office services functions such as front desk operations, mailroom services, and building security to ensure seamless and professional service delivery. Partner with internal stakeholders and external vendors to resolve facility and service needs promptly. Employee Experience & Events Plan and execute large-scale initiatives such as the annual holiday party, family/staff summer picnic, and other cultural programs that support the company’s Great Place to Work goal. Oversee catering services for daily business meetings, leadership sessions, and operational events. Gather employee feedback to continuously improve the quality of events and programs. Direct employee experience activities (weekly treats, snack and beverage offerings, and other amenities to enhance daily workplace satisfaction). Manage employee convenience programs such as greeting card services, car wash offerings, and dry-cleaning drop-off/pick-up. Budget & Vendor Management Develop and manage annual operating and capital budgets for office services, events, and facilities. Negotiate and manage vendor contracts to ensure cost efficiency and high-quality service delivery. Monitor expenses, forecast needs, and provide regular financial reporting. Evaluate and select vendors based on quality, cost, and reliability. Monitor vendor performance to ensure timely completion of work. Facility Maintenance & Preventive Care Direct maintenance and repairs of building interiors (offices, common areas, restrooms, training rooms) and exteriors (landscaping, parking lots, building structure). Develop and implement preventive maintenance schedules for building systems (HVAC, plumbing, electrical, etc.). Ensure compliance with safety, health, and workplace regulations. What we require: Bachelor’s degree or equivalent professional experience in a related field. 5+ years of progressive experience in corporate operations, facilities, hospitality, or event planning. Demonstrated success in leading teams, managing large-scale events, and overseeing vendor and budget responsibilities. Proven ability to lead teams and manage cross-functional committees. Strong background in vendor management, budget oversight, and service delivery. Experience planning and executing corporate events and employee engagement programs. What We Prefer: Project Management Professional (PMP) or Certified in Project Management (CPM) Certified Facility Manager (CFM) Certified Meeting Professional (CMP) What we offer: Eligible for annual bonus Vacation and sick time Medical, Dental & Vision 401K with company match Tuition Reimbursement 25%-35% discount when dining as a guest Annual stipend for dining in our restaurants About the Company: Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going. We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities. #SoCheesecake #LifeAtCheesecake