C.H. Robinson is looking for a Senior Manager/Manager Implementation role! In this role, your responsibility will focus on managing a team of Implementation professionals at APAC level. You will have a strong focus on process optimization, system implementation, project management, and customer communication. Significant coaching is expected as well as alignment with other Implementation leaders and other stakeholders. If this sounds like the job for you, let's talk! We can't wait to hear from you! **Responsibilities:** + Lead and manage a team of implementation project managers and consultants to ensure timely and successful project delivery + Outline employee role accountabilities and expectations; provide coaching and manage performance to ensure productivity, quality, efficiency, and service objectives are achieved + Develop direct reports in systems and analytics skills + Responsible for overall functions & successes of the team, including reporting team activities to leadership, monitoring performance, & assigning team resources to project teams + Serve as escalation point for internal stakeholders around project concerns + Develop relationships with customer stakeholders and act as a point of escalation for projects + Create & maintain project management templates + Monitor & enforce use of documentation for all projects + Ensure project information is successfully transferred to appropriate teams + Assist in design of project as requested by team members or as evident by project monitoring + Support Business Development staff with appropriate resources + Support the creation Statements of Work, including cost estimates, for both internal & client projects + Coach other team members on issues related to new implementations such as; solution design, risk identification, IT support + Support internal cross functional initiatives where Implementation resources are needed + Assist in managing aspects related to P&L including personnel cost, team expenses **Required Qualifications:** + Bachelor’s Degree from an accredited college/university + Minimum 5 years of experience in the logistics/supply chain industry, in a project/analytical or account management role + Minimum 2 years of experience leading and managing teams + Ability to work flexible hours (some weekend/late hours may be required) + Excellent English written & verbal communication skills **Preferred Qualifications:** + Advanced proficiency in Microsoft Office Suite of programs + Develops and maintains an environment of continuous improvement + Creates and supports a culture of teamwork + Excellent formal and informal presentation skills + Experience communicating to C, V and D level customer roles + Facilitate meetings with internal and external C, V and D level roles + Implementation and change management experience + Commitment to personal development + Excellent analysis & problem-solving skills + Highly service & detail oriented + Values a diverse and inclusive work environment **Equal Opportunity Emp** C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. **Your Health, Wealth and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .