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Job Summary

The Senior Manager of Loyalty is responsible for developing and executing the overall loyalty program (Papa Rewards) strategy across Papa Johns’ US store and franchise network. This role requires an excellent understanding of customer loyalty principles, program design, and implementation, as well as the ability to align loyalty initiatives with business objectives and drive measurably improved outcomes in membership growth and average frequency of purchase.

Duties and Responsibilities

Develop and execute the loyalty program strategy aligned with business goals and customer needs.Design and implement innovative loyalty program features and benefits to drive growth in Papa Rewards membership and average frequencyOversee the day-to-day operations of the loyalty program across all channels, including enrollment, onboarding, points and dough accrual and redemption, retention activities and customer support.Collaborate with marketing, operations, and technology teams to ensure seamless integration of the loyalty program with other systems and channels where necessaryAnalyze loyalty program performance metrics to identify areas for optimization and improvement and communicate regularly with colleagues and senior leadership. Monitor industry trends and best practices in loyalty marketing and implement innovative strategies to improve the loyalty program experienceManage the loyalty program budget and ensure efficient allocation of resources across different program initiativesDevelop and maintain loyalty program policies and procedures to ensure compliance with legal regulations and ethical standards

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.