Overview

This is a remote role that may be hired in several markets across the United States.

 

Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. We are looking for a hands-on Senior Manager to join our growing SVB Go Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. As a Sr. Manager, you will be part of the Digital Service Technology Engineering team and will be responsible for overall delivery of solutions and software for our Online Banking platform, including design, technology insertion, development, testing, deployment and sustainment. You’ll work collaboratively with implementation partners and technology stakeholders to drive change in the most effective way possible, leading the project planning and execution through agile methodologies. You’ll manage and grow a team of developers and quality engineers, and guide them in the development and delivery of new features for the Client facing banking application platform built on React, Node, Java/Springboot. 

Responsibilities

Once Here You Will: 

Mentor and coach team of software engineers and quality assurance engineers on best practices, system design principles, and software engineering industry trends Champion application development security best practices across all engineering effortsBuild authentic relationships with the team and business partners that empower them to lead long-term collaborations across the organization and deliver successful business outcomes Anticipate the needs of customers; focus work processes on customer satisfaction Motivate, retain, and develop key staff; promote career development of team members Lead, influence, and develop peers on project teams so that project goals are achieved Handle ambiguity and function effectively in a matrix organization Empower teams to innovate and create an agile environment that supports change Exhibit “make it happen” and “find a way” attitude Handle general leadership and administrative duties associated with managing a team of several direct reports Work closely with program managers and other technical managers to define and plan development projects Hold team accountable for compliance to all FCB standards, policies and procedures
Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

 

Preferred Experience:

People developer with a passion for helping individuals set goals, achieve personal and professional success, and produce exceptional work Proven track record in building, sustaining and navigating stakeholder relationships in and outside the organization, with fact-based decision making and effective approaches to conflict resolution Proven experience in building a highly performing team and driving technical excellence and ongoing improvement in all aspects of software engineering delivery and qualityExperience in all aspects of software delivery management – analysis, design, estimating, and implementing technology architectures Strong understanding of design principles, technically scalable data modeling, development best practices, secure coding discipline and quality in all code entering the code base Ability to execute and prioritize multiple tasks, initiate and conduct meetings with team and peers Proven experience managing teams of at least 8 to 12 resources Must be willing to engage with and build relationships with a global team which will involve some early morning or late evening meetings Problem solver who values input from various experiences, seek out information to keep the team on track and voice opinions on the most effective way forward Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities Proficiency with operational support processes and project management methodologies, tools and processes Ability to construct presentations and communications in a logical manner, sensitive to diverse audience's needs 

Technology Experience:

Recent experience with Microservices and platform engineeringStrong understanding of authentication and authorization methods and controls.Strong understanding of privileged access management.Prior DevOps and deployment automation experienceExperience with enterprise architecture best practices, specifically in application, infrastructure and web/mobile application security Good knowledge of APIs, Microservices Architecture, Service Registry etc. design best practicesPreferred experience with the following:Experience with REST/SOAP APIs (XML, JSON). User Interface: React, JavaScript, CSSExperience with Node.js, Springboot, KafkaDeep involvement in at least one end to end cloud migration projects preferredOperationally Focused: Passionate about monitoring, resiliency, uptime, performance and automation as well as securityDeep understanding and experience working with DevSecOpsCloud experience with working knowledge of the followingWell versed in AWS services for monitoring, logging, metrics, high availability, and automationAWS Cloud Infrastructure & Managed Services (EC2, DynamoDB, RDS, Lambda)Infrastructure as code (Terraform, Gitlab CI/CD) principles,Good experience and knowledge of database and database integration tools Experience with enterprise integration services/solutions Implementation experience with SAAS/PAAS based solutionsExperience with budget discipline, estimations/sizing, contract negotiations & oversight as well as technical vendor relationship management Working knowledge of Jira/Confluence or similar collaboration and work management tools Knowledge of agile software development practices and release managementPrior experience with regulated financial organizations preferred

Critical Leadership Skills:

Building People Capability Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles Gives practical support and guiding principles for growing capabilities, not just technical skills Systematically develops employees through stretch assignments with specific competency development goals Uses informal and structured approaches to career development to focus on individual improvement over time Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities Staying current with emerging technology trends.Effective Communication: Excellent listener; proven collaborator with superiors, peers and staffEnjoy problem solving: Ability to find creative and reliable solutions to complex problemsCollaborating and Influencing Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people Driving Results Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership  Automation Driver: Constantly look for automation opportunitiesSets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives Focuses on new business opportunities that enable business development targets to be exceeded 

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. 

 

The base pay for this position is generally between $150,000 and $205,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.