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Senior Manager - Innovation Operations Location Quezon City, Philippines Language English Apply Now Summary1. Innovation Leadership 2. Strategic Visibility 3. Process Optimization 4. Best Practices and TrainingDescription

-Drive, deliver, and deploy various Innovation Initiatives
-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
-Provide end to end assessments and customer journey map to streamline the process and propose the
applicable automation tools and process improvement
-Lead ideation sessions with the account and co-innovation with the client
-Replicate best practices applicable to the account
-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of
any Hypercare status
-Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma

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