Role Objective:Manage HR Operations service delivery. Ensure service timeliness, efficiency and quality.Lead HR Operations teams with focus on teams' performance, engagement and development.Build positive relationships with service recipients and stakeholders, with focus on customer experience and collaboration.Drive continuous improvement initiatives focused on service standardization, quality and efficiency.
 Key Responsibilities:Lead HR Operations service delivery – ensure service continuity and performance in line with agreed KPIs, SLAs and budgetEnsure HR operations comply with local labor laws, regulations, and global policies while managing risks associated with service deliveryMonitor service delivery to identify potential risks, and proactively mitigate them. Report status updates to the relevant stakeholders.Drive continuous improvement in HR processes and services, to optimize value for cost, drive standardization and alignment.Champion productivity enhancements through simplification, standardization, and automation.Efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders.Manage, coach, and mentor HR Operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope.Build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives.Represent HR Operations in interactions with other HR functions, supporting solution development and continuous improvement.
 Qualifications & Requirements:Bachelor’s degree required; advanced degree preferred in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.Minimum of 8 years of progressive HR experience in an international and dynamic environment.Proven experience in HR Operations, managing complex and high-volume transactions, ideally in a global setting.At least 5 years of experience in team leadership, including managing dispersed teams across locations.Fluency in Spanish and good working knowledge of English.Advanced knowledge of HR systems (e.g., Workday, HR ticketing systems).Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint.Excellent communication skills and a strong customer service orientation.Demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking.Strong leadership capabilities with a track record of building cohesive and high-performing teams.Resilience and ability to navigate complex situations, including conducting crucial conversations.Solid business acumen alongside HR expertise.Commitment to confidentiality, integrity, and data privacy.Strong organizational skills with the ability to manage high workloads and meet deadlines under pressure.Adaptability and capability to lead teams through change.