**Role Objective:** + Manage HR Operations service delivery. Ensure service timeliness, efficiency and quality. + Lead HR Operations teams with focus on teams' performance, engagement and development. + Build positive relationships with service recipients and stakeholders, with focus on customer experience and collaboration. + Drive continuous improvement initiatives focused on service standardization, quality and efficiency. **Key Responsibilities:** + Lead HR Operations service delivery – ensure service continuity and performance in line with agreed KPIs, SLAs and budget + Ensure HR operations comply with local labor laws, regulations, and global policies while managing risks associated with service delivery + Monitor service delivery to identify potential risks, and proactively mitigate them. Report status updates to the relevant stakeholders. + Drive continuous improvement in HR processes and services, to optimize value for cost, drive standardization and alignment. + Champion productivity enhancements through simplification, standardization, and automation. + Efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders. + Manage, coach, and mentor HR Operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope. + Build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives. + Represent HR Operations in interactions with other HR functions, supporting solution development and continuous improvement. **Qualifications & Requirements:** + Bachelor’s degree required; advanced degree preferred in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience. + Minimum of 8 years of progressive HR experience in an international and dynamic environment. + Proven experience in HR Operations, managing complex and high-volume transactions, ideally in a global setting. + At least 5 years of experience in team leadership, including managing dispersed teams across locations. + Fluency in Spanish and good working knowledge of English. + Advanced knowledge of HR systems (e.g., Workday, HR ticketing systems). + Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint. + Excellent communication skills and a strong customer service orientation. + Demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking. + Strong leadership capabilities with a track record of building cohesive and high-performing teams. + Resilience and ability to navigate complex situations, including conducting crucial conversations. + Solid business acumen alongside HR expertise. + Commitment to confidentiality, integrity, and data privacy. + Strong organizational skills with the ability to manage high workloads and meet deadlines under pressure. + Adaptability and capability to lead teams through change.