**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** MCS Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCS goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCS Operations. MCS Operations serves as the functional link that enables MCS strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCS business units and are directly controlled by MCS Operations. The Senior Manager–Operations-MCS coordinates with the Director-Operations-MCS for the planning, budget, FTE, capital, and performance metrics for operational support of each MCS business unit. Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCS Operations in alignment with business and department objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues. Domestic and/or international travel required. **Client Support** + Attend and present at client meetings (on-site or remote, planned or short notice). + Maintain communication with field, sales, and support teams. + Resolve client and field team concerns; drive market-based improvements. **Vendor Relations** + Manage courier/carrier performance via regular reviews. + Address service issues, implement enhancements, and oversee onboarding. + Track vendor KPIs and ensure accountability. **Contracting & Invoicing** + Collaborate on vendor contracts and conduct monthly cost reviews. + Oversee invoicing, quotes, and vendor billing discrepancies. + Monitor cost trends. **IT & Innovation** + Support IT system upgrades and new initiatives (e.g., tracking tools, drones). **Operations Leadership** + Direct staffing, KPIs, and productivity standards. + Lead Kaizen improvements and train Operations Service Managers and leading strategic goals of logistics. + Oversee Command Center activities. + ****This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.** **Qualifications** • A bachelor's degree and a minimum of six years of operational management experience; or, a master’s degree and a minimum of three years of operational management experience are required for this position. Master's degree preferred. • Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field. • Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders. Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills. Must have ability and confidence to effectively function independently, be a self-starter, and a team player. Must have led direct reports in previous positions. Must be capable of effectively presenting to internal and external groups. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures. Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred. **You must include a cover letter and a resume to be considered for this position.** **DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.** **Internal applicants must attach their three most recent performance appraisals to be considered for this position.** ***Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic.** ****This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.** **Exemption Status** Exempt **Compensation Detail** Education, experience and tenure may be considered along with internal equity when job offers are extended.; $115,960 - $173,992 / annually **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Based on business needs, primarily M-F **Weekend Schedule** Based on business needs **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Jenny Stephens **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.