We are seeking a strategic and technically skilled Senior EUC Engineering Manager to lead a high-performing team of remote and local engineers. This role combines strong people management with deep technical leadership in the design, build, and delivery of end-user computing (EUC) solutions across hardware, software, and cloud platforms. You will be responsible for ensuring engineering activities align with architectural standards, are validated for production readiness, and follow best practices. You’ll also mentor team members, champion standard processes, and troubleshoot complex development and test environment issues. The ideal candidate will bring significant people management experience, a strong technical background, and a passion for mentoring and developing high-performing, mixed-geography teams.

Key Responsibilities

Provide technical expertise and leadership to a team of highly technical employees. Develop and maintain a high performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management. Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team. Ensure compliance with the company’s policies, processes and procedures.Through partnership with leadership and effective management of team(s) (direct reports and contractors/vendors), deliver robust technical solutions, ensure that service level commitments and project timelines are maintained. Ensure successful project design, configuration, performance, implementation and outstanding service delivery. Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems. Verify that build activities are complete per the approved engineering diagrams. Redirect build activities as necessary. Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.  Provide thought leadership and significant influence on the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies. Drive and develop consistent technical build, implementation and support processes. Verify designs are validated and adhere to defined standards. Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methods.Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area(s) of expertise. Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence.Define, track and measure overall department performance and metrics. Complete and distribute (and/or oversee activity) applicable reports, models, status updates, statistics, etc., to technology leadership as required. Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Effectively present the value proposition of business-appropriate emerging technologies to technology leadership. Gain and maintain a broad understanding of business, business needs, and how assigned technologies/domain drive and support the business.

Required Qualifications

Bachelor's degree in Computer Science, Engineering, related field, or equivalent relevant work experience.7-10 years of relevant technology experience required.Deep and broad technical background with experience of progressive increase of scope/impact/responsibility (including both hands-on and leadership roles) working with relevant enterprise technologies.3-5+ years of people management experience with a proven track record of managing and integrating global teams.Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.Demonstrated superior reasoning and troubleshooting skills.Technical skill proficiencies in common EUC technologies such as Microsoft Intune, Microsoft Configuration Manager, Jamf Pro, DFS/File Services, Enterprise Print solutions.

Preferred Qualifications

Certifications preferred: ITIL Foundation.Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.Excellent problem detection and determination skills in multiple functional infrastructure/application areas.Strong customer service orientation.Proven experience creating, championing and maintaining processes, procedures and policies.Experience working in the financial services industry or other similar, highly regulated environment.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $112,100 - $150.000 year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business  

TECH Technology